International Customer Service
International Customer Service
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview
The International Customer Care Executive is a vital role within the BPO sector serving as the primary point of contact for clients and customers worldwide. This position is critical to ensuring customer satisfaction and loyalty through effective communication problem resolution and service excellence. The executive is responsible for addressing inquiries resolving issues and providing support related to the company s products or services. With a focus on international markets the role requires not only a strong command of the language but also an understanding of diverse cultures and customer needs. The ideal candidate will possess exceptional soft skills a customercentric mindset and the ability to navigate challenging interactions. Through their contributions the International Customer Care Executive helps build a positive brand image enhances customer experiences and drives business growth in a competitive landscape.
Key Responsibilities
- Serve as the first point of contact for international customers via phone email or chat.
- Address customer inquiries promptly and accurately to ensure a high level of satisfaction.
- Resolve customer complaints effectively by identifying the root cause and providing solutions.
- Maintain detailed documentation of customer interactions issues and resolutions.
- Provide product information and guidance to customers based on their needs.
- Collaborate with other departments to escalate issues that require additional support.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Perform outbound calls to gather feedback or resolve any outstanding issues.
- Participate in training sessions to stay updated on product knowledge and customer service techniques.
- Utilize CRM systems and tools efficiently to manage customer relationships.
- Analyze customer trends and feedback to recommend improvements in service delivery.
- Assist in the development of customer service policies and procedures.
- Adapt to different time zones to accommodate customer needs.
- Provide input for team performance assessments and improvements.
- Maintain professionalism in all customer interactions.
Required Qualifications
- High school diploma or equivalent; a bachelor s degree is a plus.
- 2 years of experience in a customer service role preferably in BPO or similar environments.
- Proficiency in English; additional languages are highly desirable.
- Strong verbal and written communication skills.
- Excellent problemsolving abilities.
- Familiarity with CRM software and call center technology.
- Ability to work in a fastpaced environment while maintaining attention to detail.
- A strong understanding of cultural differences and sensitivity when dealing with international clients.
- Experience in dealing with difficult customers and resolving conflicts.
- Willingness to work flexible hours including nights and weekends.
- Strong multitasking skills and ability to handle multiple customer inquiries simultaneously.
- Proficient in Microsoft Office Suite.
- Ability to thrive under pressure and meet deadlines.
- Strong teamwork and collaboration skills.
- Commitment to continuous learning and professional development.
adaptability,problem-solving,technical proficiency,communication,collaboration,teamwork,communication skills,microsoft office suite,bpo,time management,call center technology,multitasking,customer service,crm software,cultural sensitivity
Employment Type
Full Time
Key Skills
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