Technical Support Engineer FinTech
Technical Support Engineer FinTech
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Respond to customer inquiries and technical support requests promptly and professionally
- Ensurethe agreed levels of service are met according to the Service Level Agreement (SLA)
- Diagnose and troubleshoot complex technical issues related to software applications hardware and network systems
- Collaborate effectively with crossfunctional teams including developers andQA engineers to ensure timely resolution of customer issues
- Conduct indepth analysis of Customer problems identify root causes and implement effective solutions
- Maintain accurate and detailed records of Customer interactions technical issues and resolutions in the ticketing system
- Monitor and analyze system performance and availability identifying and addressing potential issues to minimize downtime
- Participate in the creation and maintenance of technical documentation knowledge base articles and troubleshooting guides
- Assist in testing and validating software releases and updates before deployment to ensure quality and reliability
Qualifications :
- At least 3years of experience in a technical support role
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues
- Ability to understand code in languages such as JavaScript (ReactJS Node.js Typescript) HTML CSS SQL (MySQL PostgreSQL). The ability to code is not required but would be advantageous to your application
- Familiarity with version control systems such as Git
- Experience with CI/CD pipelines (e.g. ArgoCD) and containerization technologies like Docker and Kubernetes
- Understanding of cloud storage solutions (e.g. AWS S3 Glacier) and basic cloud infrastructure management
- Exposure to logging and monitoring tools (e.g. Datadog) for tracking system performance and troubleshooting
- Experience with API testing tools (e.g. Postman) and supporting APIdriven workflows
- At least an UpperIntermediate level of English
WOULD BE A PLUS
- Knowledge of messaging systems such as SQS or Kafka
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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