Technical Support Engineer
Technical Support Engineer
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Job Description
Need strict Adherence to time/duty schedules
Adherence to the policies of the company
Answer emails and follow up or escalate if necessary
Proper technical solutions to queries should be done
Make calls and tag call records for necessary actions which may differ in the type of process
To handle emails within the prescribed agreement as per the update from the TL
Complete resolution to each query to be made by following if necessary
To maintain the quality of emails & calls
To handle the calls within the prescribed SLA
To maintain the quality of calls
Need to be updated with the current product and process information
Must follow proper dress code and floor discipline
Job Descriptions will be subjected to change on changes to the process
Employment Type
Full Time
