Field Service Engineer - Ludhiana Punjab
Field Service Engineer - Ludhiana Punjab
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
Job Title: Field Service Engineer (FSE)
Location: LudhianaPunjab India.
Reporting to: Service Manager/ Field Service Team Leader
What will you be doing
- Provide onsite support services.
- Provide telephonic support and email support to customers.
- Replacing PCB in products.
- Remote troubleshooting of solar inverter and monitoring products.
- Work with the regional sales team for technical consultation.
- Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
- Manage the monitoring database of customer installations.
- Manage the configuration database of customer installations/sites for product performance reporting replacements or troubleshooting purposes.
- Work with customer support software.
- Generate reports for every site visit and lodge them in the CRM. Resolve cases lodged by customers in CRM.
- Coordinate with the logistics team to handle product movement.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers.
- Maintain spare stock and inventory.
Country:
India
City:
Bangalore
Requirements :
- Engineering or technical qualification in electrical and electronics is a must.
- 1 years of Handson Experience in field support technical role or handling products is necessary.
- Experience with Photovoltaic systems an advantage.
- Customeroriented with excellent communication skills.
- English speaking and writing is necessary.
- Ability to speak Marathi Hindi and other regional languages an advantage.
- Willingness for travel predominately intrastate and interstate if required.
- Selfstarter and quick learner.
- Selfcontained and selforganized working style.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers partners peers and managers.
- Ability to multitask in a very fastpaced environment.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
