Global Technical Support Specialist Flow and Clinical
Global Technical Support Specialist Flow and Clinical
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Technical support
- Answer inquiries
- Provide application support
- Investigate and troubleshoot technical issues
- Handle complaints
- Occasionally visit customers for demos installations or troubleshooting
- Support marketing R&D and production during all stages of the product lifecycle
- Product training
- Maintain certification as a certified trainer for your product group
- Develop training courses
- Plan prepare and deliver training courses locally and abroad
- Knowledge database
- Contribute knowledge
- Review and approve entries created by others
- Participate in project development for new processes systems organization etc.
- Support and training are provided to employees and external customers globally.
- This position follows a 5day work week with 40 hours working time (monthly average) and the regular working hours are 8:0017:00.
- This position requires the ability to work early (05:30 14:30) on selected weekdays weekends and public holidays as mutually agreed three months in advance within the Global Technical Support APAC team.
- This position requires the ability for international travel 40% of the time during the first 9 months(up to 3 weeks per trip) and international travel up to 20% of the time as part of routine duties.
- Employees are attached to the Hyderabad office and can work remotely up to 50% (when onsite/office work is not required).
Qualifications :
- Degree in natural science (biology biotechnology or medicine) engineering or a comparable scientific education.
- Experience in different biological fields like cell biology immunology hematology neurology or stem cells.
- Experience with flow cytometry cell culture functional assays transfusion medicine or cell processing.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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