Dutch and French - IT Support Agent
Dutch and French - IT Support Agent
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Job Description
Thinking about moving abroad Check out Bulgaria with its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a peopleorientated ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!
Job position: IT Support Agent
Tasks
Technical Support and Troubleshooting:
- Provide timely technical support to endusers and network users.
- Handle technical issues related to desktops and portable devices.
- Troubleshoot noncomplex hardware and software problems.
- Assist with hardware needs including installing new PCs and ordering or replacing accessories.
- Perform remote installations and troubleshooting.
- Assist in selecting and evaluating hardware and software.
Authorization and Access Management:
- Manage authorization requests and access controls.
System Updates and Application Support:
- Provide support for Windows and Mac updates and applications.
- Apply knowledge of information systems to assist users with technical issues.
Analysis Testing and Reporting:
- Analyze test and report on technical issues and solutions.
- Escalating incidents and complex hardware and software problems
- Communicating within departments
Requirements
- Diploma of Secondary Education
- Experience in IT support or IT educational background will be considered an advantage
- High proficiency in Dutch/Flemish French English (B2)
- PC skills (experience with working with computer systems)
- Good writing skills
- Very good knowledge of Windows and Office 365 is an advantage
- Persuasiveness to convince others while using clear explanations and wellformed arguments
- Empathy Understands another persons circumstances point of view thoughts and feelings.
- Selfconfidence Confidence in own powers and abilities.
- Sales Ability
- Willingness to learn
Our offer
- Paid training
- Fun peopleoriented call centre
- Marketbased basic salary
- Growth opportunities
- Relocation Package
- Private health insurance
Location
Varna Bulgaria
Employment Type
Full Time
