Operation Associate
Operation Associate
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Job Description
The Operations Associate is an integral part of the Hyderabad Marketing Operations team within the UK & Ire region.
In this role you will be responsible for utilizing the internal tools available to fulfil operations campaigns in a timely manner. This includes operations activities such as creating rewards / bonuses promotion campaigns tournaments etc.
Youll play a pivotal role in working along with crossfunctional teams to execute key processes manage projects and ensure the smooth daytoday operations of our business.
In this role youll be known for your organizational planning skills attention to detail strong work ethic and team collaboration skills.
Key Responsibilities
- Collaborate with the Marketing Operations team and key business stakeholders to meet the daytoday business requirements. This will involve working closely with:
- Proposition
- Content
- Operations
- Responsible for internal QA and ensuring a smooth player journey / experience onsite
- Communicate effectively with team members and stakeholders to provide updates gather feedback and address ops related issues
- Youll provide regular updates to the Team Lead on any issues or procedural improvements
- Provide regular and detailed analysis of player activity as directed by the Operations Manager
- Follow up on related incidents and alert the relevant teams when an incident needs to be raised
- Act as second line support to the Customer Services Team addressing and resolving escalations as required
- Contribute ideas and suggestions for process improvements efficiency gains and operations related enhancements
- Ensuring the Daily Task Sheets are upto date
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
