OGS Associate
OGS Associate
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Job Description
As an OGS Associate / Senior OGS Associate you will support the Operations and Content teams by identifying and eliminating onsite issues as and when they appear either by raising to the relevant team or through direct action.
Reporting to the OGS Team Lead your main responsibility is to ensure that any issues present do not exceed the defined KPIs.
To achieve your targets you will need to understand the various tools and systems used by the Marketing Operations team and establish a firm grasp of them. You will need to work with multiple teams and across all departments and locations.
What you will do
- Monitor live reporting across Propositions Commercial and Customer Experience
- Provide Operational / CMS support including during noncore business hours
- Handle CS escalations to the Operations team
- Receive the KPI reports compare to expected behavior and investigate potential issues for the UK&Ire Brands
- Sanity checks the websites of the UK Brands to ensure everything is performing as expected
- Identify and eliminate game technical issues as and when they appear by escalating to the relevant team
- Create follow up and resolve all related incidents
- Review the causes and resolutions for issues and recommend process / product improvements to prevent them
- Communicate effectively across crossfunctional teams
- Work on critical issues around content amendments
Qualifications :
- 2 years experience as an Operations Associate
- Advanced / expert use of all tools and systems used by the Operations team and intermediate knowledge of the tools and systems used by the Content team
- Proven ability to mentor train and develop junior staff
- Proven experience implementing process or ways of working improvements across the team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
