Reservation Associate
Reservation Associate
Posted on :
20-01-2025
Employer Active
1 Vacancy
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Job Description
A Reservation Associate is responsible for managing reservations and ensuring a seamless booking experience for guests. They serve as the primary point of contact for inquiries bookings and related services.
Key Responsibilities:
- Booking Management: Handle room or service reservations via phone email or online platforms.
- Guest Assistance: Respond promptly to inquiries provide information about availability rates and packages and address guest concerns or requests.
- System Updates: Input and update reservations in the system ensuring accuracy in guest details and booking preferences.
- Coordination: Communicate special requests to relevant departments (e.g. housekeeping front desk).
- Upselling: Promote additional services upgrades or offers to enhance the guest experience.
- Reporting: Maintain records of reservations and prepare daily or periodic occupancy reports.
Skills Required:
- Strong communication and interpersonal skills
- Knowledge of reservation software (e.g. Opera Amadeus)
- Attention to detail and organizational abilities
- Customer service orientation
A Reservation Associate plays a vital role in ensuring guest satisfaction from the moment of booking.
Qualifications :
Educational Background:
- High school diploma or equivalent (minimum requirement).
- A degree or diploma in hospitality management business administration or a related field is preferred.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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