Associate
Associate
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Required Skills:
This position will require candidates to have the following baseline skillset: High level of familiarity and experience operating in a data center environment with an ability to act independently and without constant manager supervision. Participation in defining and upgrading data center standards and processes. Thorough understanding of rack and power management. Experience with installation and cabling of servers networking and storage equipment. Experience with configuration of servers network and storage devices. Working administrative knowledge of different platforms and operating systems including Windows Servers Linux and Apple/IOS. Proficiency in working with automation software and related scripts. Ability to triage debug and repair/replace failed componentry. Experience with ticketing systems DCIM tools spreadsheets wiremaps monitoring systems access/physical security systems. Excellent written and oral skills. High level of integrity and selfmotivation.Highly Desirable Skills:Knowledge of and experience with: People program and project management. Dell servers Cisco networking and EMC storage and backup equipment. VMware virtualization such as VMware vSphere vCenter vCD ESXi NSX vSAN. Omnissa/EndUserComputing solutions such as Horizon VDI and Workspace ONE. Physical and virtual data center architectures dependencies and resilient design server architecture storage SAN/NAS networking monitoring and management. DDI DHC/DHCP/IPAM on Infoblox or equivalent. Nlyte NAO & NEO (DCIM Tools) and JIRA Service Desk (Ticketing) Microsoft O365 tools especially Excel spreadsheeting skills. Clouds: AWS Azure Google Oracle Containerization: Kubernetes Automation frameworks: Ansible Jenkins SaltStack Relevant storage and network protocols: e.g. FC iSCSI NFSv3/v4 L2 L3 BGP OSPF VLAN FabricPath EVPN VXLAN etc. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
