OperationsAccount Manager INTERNAL - PERMANENT work from home MORNING shift
OperationsAccount Manager INTERNAL - PERMANENT work from home MORNING shift
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4-5years
PHP PHP 100 - 120
1 Vacancy
Job Description
This is a remote position.
PERMANENT work from home
AUSSI MORNING SHIFT
Above average monthly salary
Fun and engaging culture
Trainings and seminars with our directors as well as the CEOs of different industries and businesses.
HMO on your first year of tenure.
Quarterly incentives: ;
Yearly international travel incentives:
ScaleX Solutions is the fastest growing outsourcing/offshoring company in Australia and in the Philippines.
Led by our Board of Directors the one and only Peter Cox the founder and CEO of Leadership Dynamics recently featured in Forbes Magazine and a number of TedTalks under his belt.
Partnering with him are two distinguished names in the RTO business in Australia our Directors Darshan Chavan and Rejin Rajan who are both TedX Talk speakers.
We are looking for an experienced Operations Manager for a PERMANENT WORK FROM HOME MORNING SHIFT OPPORTUNITY with a proven track record of managing multiple clients and virtual assistants in the Outsourcing or BPO industry. This role is critical in ensuring client satisfaction team productivity and operational efficiency.
What you will do:
- Oversee daytoday operations ensuring seamless coordination across multiple clients and virtual assistants.
- Build and maintain strong client relationships acting as the primary point of contact for operational concerns.
- Develop implement and optimize workflows and processes to enhance efficiency and service delivery.
- Help with the recruitment and onboarding virtual assistants to align with client needs and company standards.
- Monitor team performance ensuring KPIs and SLAs are consistently met or exceeded.
- Analyze operational metrics to identify trends and opportunities for improvement.
- Collaborate with senior leadership to align team objectives with company goals.
- Address and resolve client escalations promptly and professionally.
What you need to have:
- Minimum of 5 years of experience as an Operations Manager in the Outsourcing or BPO industry.
- Proven experience handling multiple clients and managing virtual assistant teams.
- Strong leadership and interpersonal skills with the ability to manage and motivate diverse teams.
- Excellent organizational and time management skills.
- Analytical mindset with strong problemsolving abilities.
- Exceptional communication skills both written and verbal.
- Ability to thrive in a fastpaced and dynamic environment.
Additional Details:
- Advocacy: As part of our mission we prioritize women with kids for the majority of our open roles supporting their journey to financial stability and worklife balance.
- Application Process: Interested candidates must send their CV to .
- Required Steps: Complete this personality test and answer the following profiling questions:
- When is your birthday
- What s your age
- Do you have kids How old are they
Disclaimer: At ScaleX Solutions we are committed to creating opportunities for women with kids to thrive in their careers. This role is aligned with our advocacy and we strongly encourage applications from individuals who meet this criterion.
account management, operations management, client relations, employee relations
Education
NA
Employment Type
Full Time
