Customer Success Analyst
Customer Success Analyst
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Job Description
LOOKING FOR FILIPINO CITIZENS WHO ARE PHILIPPINESBASED CANDIDATES
Position : Customer Success Analyst
Working Schedule : 8a5p EST
Holiday : US Holidays
Salary Range : $1000 $1500 (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
About the Company:
We're a tech startup revolutionizing affordable housing with a SaaS platform that automates processes for property owners cutting costs and improving access for residents. Our team of proactive entrepreneurial selfstarters values respect accountability and continuous improvement working with urgency and precision.
Role:
We are hiring a Customer Success Analyst to support affordable housing property owners and residents. Key responsibilities include gathering resident/applicant information answering processrelated questions and completing compliance calculations. You will also collect user feedback to influence our product roadmap. As you advance you’ll help with customer implementations and training for our national platform rollout.
Responsibilities
- Support customer implementations including platform configuration form mapping processing unit/rent rolls and program research
- Monitor and analyze user behavior to track and improve user adoption of our platform
- Report bugs to the engineering team and collaborate with other team members to urgently resolve issues and test solutions
- Define and refine internal processes and best practices to enhance customer experience and implementation efficiency
- Develop and improve customerfacing tools and documentation for scalable selfservice learning
- Use the platform to request and review resident/applicant documents related to household composition income and assets to determine eligibility for affordable housing
- Embrace flexibility in a startup environment taking on tasks beyond the job description as needed
Requirements
- 3 years of experience in implementation data analysis or driving user adoption on software
- Proficient in MS Office Adobe Jira and Clickup
- Bachelor’s degree or equivalent practical experience in the same space.
- Strong communication and presentation skills both written and verbal
Preferred Qualifications
- Knowledge of affordable housing programs
- Interest in technology and ability to quickly learn new software
- Experience with SQL queries and data cleaning and analysis on Excel
What We’re Looking For
- Ability to operate effectively with motivation and flexibility in a fastpaced evolving team environment
- "We not I" mentality
- Ability to handle stressful situations appropriately
- Willingness to understand and consider others' perspectives
- Passion for improving the lives of people in/seeking affordable housing
Traits/Skills to Highlight
- DetailOriented
- Critical Thinker with a Curious Mind
- Sense of Urgency
- Experience in earlystage startups/startup culture
- Flexibility and Adaptability
- Growth Mindset / Positive Cando Attitude
Employment Type
Full Time
