Production Support Tech Lead Azure Cloud

About Company:

We are a leading healthcare software company dedicated to delivering innovative solutions that enhance patient outcomes and streamline healthcare processes. We are seeking an experienced dedicated and skilled Azure Cloud Production Support Tech Lead professional to join our dynamic team and provide exceptional support to our operations.

Job Title :Production Support Tech Lead Azure Cloud

Exp : 3 to 5yrs

Work Type : Full Time

Work Mode : Work from office

Location : Murugeshpalya Bangalore

Notice Period : Immediate to 15days

Budget : 22 to 24LPA

Interview Mode : F2F

Job Description:

Responsibilities:

1. Daily Support Activities:
   • Be the first line of Cloud Support analyze and resolve Azure Cloud support tickets in queue address various requests and issues reported by Development DataOps QA and business teams.
   • Perform routine maintenance and operational tasks to ensure smooth system functionality.
   • Contribute to vulnerabilities and Azure policies remediation activities.
2. Monitoring:
   • Administer and enhance DataDog monitoring to ensure systems health and performance.
   • Proactively identify and resolve potential issues before they impact endusers.
   • Monitor cloud costs to optimize resource utilization.
3. Alerting and Escalation:
   • Implement administer and utilize OpsGenie or similar alerting and escalation platform continuously improve and integrate with Jira and Datadog.
   • Manage alerting and escalation processes using OpsGenie.
   • Ensure timely and effective communication and response to incidents.
   • Organize and conduct outage bridge calls
4. Troubleshooting:
   • Troubleshoot a wide range of Azure infrastructure components including VMs AKS DataFactory databases storage accounts networking identity management etc.
   • Provide expert troubleshooting for Kubernetes environments with a strong focus on managing and maintaining Kubernetes clusters.
5. Miscellaneous:
   • Create and maintain Standard Operating Procedures (SOPs).
   • Collaborate effectively across teams to resolve DevOps support issues.
   • Lead the development and execution of Disaster Recovery procedures.

Requirements:

• Experience:
  • 3 year recent handson experience in a nid or senior Production Support role in Azure Cloud and Kubernetes environment. Daily handson activities related to remediating problems and providing support.
  • Expert level experience implementing alerting/escalation tools OpsGenie (or similar PagerDuty etc.) and integrating with JIRA and Datadog or similar monitoring platform.
  • Indepth experience with logging and monitoring tools Datadog or similar platform

• Technical Skills:
  • Strong troubleshooting skills across various Azure infrastructure services.
  • Familiarity with databases storage accounts networking and identity management in Azure.
  • Expert with alerting and incident management tools like OpsGenie PagerDuty etc.
  • Firsthand working knowledge of monitoring tools such as Datadog and SolarWinds DPM or similar.
  • Handson experience with Kubernetes including cluster management and troubleshooting.
  • Windows and Linux administration
  • Scripting experience preferred one of the following: Python Bash PowerShell AZ CLI
    
• Soft Skills:
  • Outgoing driven with natural leadership abilities
  • Excellent problemsolving and analytical skills.
  • Strong communication skills to effectively interact with crossfunctional teams.
  • Ability to work independently and manage time effectively

Preferred Qualifications:

• Certifications in Azure and Kubernetes.
• Experience in a healthcare software environment.

Work Schedule:

• This position requires work during India first shift IST hours

Benefits:

• Opportunity for a remote work
• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities constant learning.

How to Apply: If you are passionate about DevOps and Cloud Production Support and meet the above requirements we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are a great fit for this role.