Pool Bar Manager

Roles and responsibilities

Supervise and coordinate the daily operations of the restaurant, ensuring smooth and efficient service during all shifts.
Assist in scheduling staff shifts ensuring adequate coverage while optimizing efficiency.
Contribute to the development and execution of promotional activities and events, enhancing the restaurant's visibility and profitability.
Assist with inventory management, including ordering, receiving, and controlling stock to minimize waste and ensure availability.
Support the implementation of health and safety regulations, ensuring a clean, safe, and sanitary environment for guests and colleagues.
Team Leadership and Supervision

Lead and Motivate the Team: Guide and support bartenders, waitstaff, and other team members in delivering exceptional service.
Delegate Tasks: Ensure efficient operation by assigning tasks to the bar team, such as preparing drinks, maintaining cleanliness, and ensuring the timely delivery of orders.
Monitor Performance: Oversee team performance, ensuring staff is meeting quality and service standards, and provide feedback for improvement.
Resolve Conflicts: Address any interpersonal conflicts or issues within the team, fostering a harmonious work environment.
Customer Service Excellence

Ensure High-Quality Service: Oversee the quality of drinks, service, and overall guest experience, ensuring all guests are satisfied with their visit to the pool bar.
Handle Customer Complaints: Address and resolve any guest complaints or issues promptly and professionally, ensuring a positive resolution.
Create a Welcoming Atmosphere: Ensure the pool bar remains a relaxing and enjoyable environment, where guests feel comfortable and valued.
Upselling and Recommendations: Encourage the team to upsell premium drinks, food, or special offers to enhance the guest experience and increase revenue.
Bar Operations and Management

Oversee Daily Operations: Manage the daily activities of the pool bar, including drink preparation, guest service, inventory control, and cleanliness.
Maintain Stock Levels: Monitor inventory levels for beverages, mixers, garnishes, and glassware, ensuring adequate stock is always available.
Manage Bar Supplies: Ensure that all supplies are stocked, organized, and replenished regularly.
Monitor Opening/Closing Procedures: Ensure proper opening and closing procedures for the pool bar, including cash handling, security, and cleaning protocols.
Health and Safety Compliance

Ensure Safety Standards: Ensure the pool bar complies with health, safety, and alcohol service regulations, including responsible alcohol service.
Maintain Cleanliness: Ensure the pool bar area, including tables, chairs, and counters, is kept clean and tidy at all times.
Monitor Guest Behavior: Ensure that guests are adhering to pool and bar area rules, particularly when consuming alcohol, and address any issues related to guest behavior.

Desired candidate profile

• • Leadership Skills: Strong leadership and team management abilities to lead by example and motivate staff.
  • Customer Service Excellence: Ability to create an exceptional guest experience, addressing needs and concerns promptly.
  • Bartending Skills: Proficient in mixology, cocktail preparation, and knowledge of alcoholic beverages and ingredients.
  • Communication Skills: Excellent verbal communication skills to effectively interact with guests, staff, and management.
  • Multitasking: Ability to handle multiple tasks simultaneously, such as serving guests, overseeing the team, and managing the bar.
  • Organizational Skills: Strong organizational and time management skills to ensure the smooth running of the pool bar.
  • Sales Skills: Ability to upsell, cross-sell, and effectively promote the pool bar's offerings.
  • Conflict Resolution: Ability to handle conflicts or complaints from guests or staff professionally and effectively.

• Personal Attributes

  • Professionalism: A strong sense of responsibility, reliability, and attention to detail.
  • Positive Attitude: Friendly, approachable, and enthusiastic in guest interactions.
  • Adaptability: Ability to work in a fast-paced environment, adjusting to changing guest needs and demands.
  • Physical Stamina: Ability to stand for long periods, lift items, and manage the physical demands of a bar environment.
  • Attention to Detail: A keen eye for quality control, ensuring that drinks and service meet the spa’s or resort’s high standards.