Relocation Support for Native Danish Speakers- Customer Lifecycle Manager
Relocation Support for Native Danish Speakers- Customer Lifecycle Manager
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Customer Support: Respond to customer inquiries via phone email and live chat providing timely and accurate assistance.
- Account Management: Manage and nurture relationships with clients ensuring their satisfaction with our products and services.
- Problem Resolution: Troubleshoot and resolve any issues customers may face escalating complex problems to the appropriate teams.
- Customer Onboarding: Assist new clients with onboarding processes ensuring they understand how to use the companys products and services effectively.
- Followup: Conduct followup communication to ensure customer satisfaction and maintain ongoing relationships.
- Feedback Management: Collect and report customer feedback to help improve products and services.
Requirements:
- Language Skills: Native Danish speaker with a strong command of English (B2C1).
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex information clearly.
- Customer Service: Passion for helping customers and providing a high level of service.
- ProblemSolving Skills: Ability to troubleshoot and resolve customer issues efficiently.
- Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.
- Team Player: Ability to collaborate with other departments to ensure customer needs are met.
Benefits:
- Competitive salary package.
- Opportunity to grow within the company and develop account management skills.
- Onsite work environment with a dynamic team in Malaga.
- Regular working hours with an early finish on Fridays.
- Continuous training and support to develop your career in customer support and account management.
Employment Type
Full Time
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