Customer Success Specialist

About The Role:

We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers guide them through important platform activities and ensure their ongoing success with our solutions.

Candidates must have primary residency in Colombia in order to be considered for the position. If hired you must maintain primary residency in Colombia order to be eligible for work.

In this role youll gain experience in:

• Customer Engagement and Platform Adoption: After a customer is onboarded you will take charge of their ongoing success becoming the main point of contact. Your goal is to build and maintain strong relationships with your customers ensuring they are actively using the platform updating critical data like app renewal dates and consistently adopting key features.
  
• Proactive Problem Solving: You will proactively address customer issues and roadblocks helping them overcome challenges in using the platform. This involves anticipating customer needs offering guidance on best practices and turning satisfied customers into promoters of SpendHound.
  
• Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details including assigning app owners tagging vendors and maintaining accurate renewal dates. Your efforts will directly contribute to the customers ability to manage their vendor relationships effectively and receive timely renewal reminders.

You are likely to succeed if:

• Youre proactive in addressing customer needs: You actively address stakeholder changes offer guidance on platform usage and keep a close eye on risks and opportunities within your customer accounts. You dont wait for issues to escalate; instead you tackle them as they appear ensuring your customers are always on the path to success.
  
• Youre comfortable driving customer outcomes: You will regularly interact with stakeholders at your customers organizations ensuring they are fully leveraging the platform. Being confident in discussing strategic elements and providing actionable advice is crucial for building trust and fostering strong relationships.
  
• You enjoy collaborating with large crossfunctional teams: As a Customer Success Specialist you will work closely with various internal teams including product development data engineering and renewal experts. Your ability to collaborate effectively with these teams will be key to delivering a fantastic customer experience.
  
• You thrive in a fastpaced environment: Our industry moves quickly and customer engagement is critical. As such you must thrive in a fastpaced environment be able to prioritize tasks efficiently and meet deadlines to ensure customers are always progressing towards their goals.
  
• Youre extremely organized: With numerous customers at various stages of engagement staying organized is vital. You should be skilled in managing multiple customer relationships simultaneously ensuring each customer receives the attention and support they need to succeed.

At a glance we are looking for folks with

• 24yrs of relevant work experience

• C2 English Level

• Availability to work US East Coast hours (approximately 9am 5pm EST)

• Experience interacting with customers over phone and Zoom

• Eagerness to scale with a growing company managing a dozen customers and growing to manage 100

• Attention to detail as you will be responsible for ensuring customers are correctly utilizing the platform.

• Techsavviness or a willingness to learn tech skills

Whats in for you:

• Salary: $30000 $32400/yr paid in USD (2x monthly payments)
• Benefits: Unlimited PTO trainings and growth opportunity.
  
• Remote: Work Fully Remote anywhere from Colombia
  

About YipitData:

• YipitData is the leading market research and analytics firm for the disruptive economy.
• We analyze billions of alternative data points every day to provide accurate detailed insights on ridesharing ecommerce marketplaces payments and more. Our ondemand insights team uses proprietary technology to identify license clean and analyze the data many of the worlds largest investment funds and corporations depend on.
• For three years and counting we have been recognized as one ofIncs Best Workplaces. We are a fastgrowing technology company backed by The Carlyle Group and Norwest Venture Partners. We cultivate a peoplecentric culture focused on mastery ownership and transparency.

SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHounds Senior Product Manager!)

• SpendHound is the single source of truth for companies renewal information and includes:

  • A comprehensive view of all software applications used with annual contract values autorenewal information renewal dates license counts and more

  • An invoice and contract management system for companies to store their invoices and contracts

  • Renewal reminders through email and slack so companies never miss upcoming software renewals

  • Free advice from procurement experts to discuss price benchmarking insights and negotiation strategies for any upcoming renewals

• Companies use the SpendHound platform and procurement expert service to save time and money on their software renewals.

• SpendHound is free for customers because customer data is deidentified aggregated with other panelists and used as part of YipitData market research (example report).

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