Account Manager Business Developer Customer Success Sales Hybrid Role - MWD

As an Account Manager & Business Developer professional part of our distribution team your mission is to develop strong relationships with independent artists and labels while actively driving new business growth. You will ensure high customer satisfaction through personalized account management while identifying and securing new partnerships in a constantly evolving digital music landscape. 

You will work within a team of account managers and sales professionals balancing customer success and business development with passion innovation care and transparency to reinforce Believes presence in the Andean region and Central America. 

Your duties will include but are not limited to: 

Customer Success & Account Management 

• Manage a portfolio of independent artists and labels ensuring strong relationships longterm partnerships and business continuity. 

• Define and execute customer success strategies that reinforce engagement and drive contract renewals. 

• Identify and track key performance indicators (KPIs) to measure client success and revenue growth ensuring regular reporting. 

• Handle content distribution operations including takedowns claims and monetization ensuring seamless execution. 

• Work closely with Editorial Marketing Partnerships and Video Channel Management teams to optimize release strategies and maximize exposure for clients. 

• Conduct business reviews with top clients identifying growth opportunities and reinforcing longterm relationships. 

Sales & Business Development 

• Identify and pursue new business opportunities in the Andean region and Central America expanding Believes market share. 

• Develop and maintain a strong sales pipeline proactively sourcing and signing new artists and labels. 

• Ensure a smooth and efficient onboarding process for new clients aligning with company procedures and best practices. 

• Negotiate and close deals that align with Believes commercial strategy and regional expansion goals. 

• Analyze and map the market to identify the Total Addressable Market (TAM) staying informed on industry trends and competitor activity to refine business strategies. 

Qualifications :

Your Profile 

• Fluent in English (Professional level). 

• Customeroriented mindset with a strong ability to manage relationships and drive satisfaction. 

• Salesdriven approach with proven ability to identify negotiate and close deals. 

• Strong analytical skills capable of tracking KPIs and deriving actionable insights. 

• Organized and proactive with the ability to manage multiple accounts effectively. 

• Basic Excel proficiency for reporting and performance tracking. 

• Deep understanding of business development and account management in a digital distribution landscape. 

NicetoHave Skills 

• Experience in the music or entertainment industry preferably in digital distribution. 

• Financial understanding with knowledge of pricing structures and revenue models. 

• Familiarity with digital distribution platforms and monetization strategies. 

• Knowledge of the Andean and Central American music industries and their market dynamics. 

Additional Information :

Set the tone with us

Working at Believe means having individual and collective impact in a fastgrowing company!  

At all stages of their careers Believers are an important part of what we are doing: shaping the future of the music industry. 

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us with daily opportunities to connect with our colleagues all over the world. 

We have two hearts at Believe our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE who grow every day to develop their potential We aim to provide our Believers with the best environment to thrive. 

ROCK THE JOB 

• Tailormade training and coaching program 

• Remote working policy

• A wellness program Pauses with many activities and animations inhouse

• Access to Eutelmed a digital mental health and wellbeing platform that allows you to speak with an experienced psychologist

• A healthy and ecoresponsible company restaurant

• Individual or family health insurance

• CSE benefits 

• A rooftop

• A gym with free classes

SING IN HARMONY 

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity Equity & Inclusion (DEI) wellbeing and the planet.

• Implementation of the sustainable mobility package Forfait mobilit durable > Reimbursement of up to 600 for public transport/low carbon footprint

• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community regardless of age disability gender race religion and sexual orientation.

Remote Work :

No

Employment Type :

Fulltime