Workato Integration Support Specialist
Workato Integration Support Specialist
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Job Description
We are seeking a skilled and motivated Workato Integration Support Specialist to join our team. The ideal candidate will be responsible for providing L1 and L2 support managing enhancements/projects and ensuring seamless integrations through the Workato platform. This role involves close collaboration with crossfunctional teams using tools like Salesforce Jira and Monday.com.
Key Responsibilities
1. Support and Maintenance:
o Provide L1 and L2 support for Workato integration workflows.
o Address and resolve tickets using ManageEngine (Zoho).
o Respond to support requests via email adhoc Slack messages and other business channels.
2. Enhancements and Projects:
o Work with business teams to identify and implement integration enhancements.
o Manage project workflows and updates using Jira and Monday.com.
3. Hybrid Work Coordination:
o Collaborate with teams onsite for 3 days at Gainsight Hyderabad office.
o Maintain productivity and communication while working 2 days remotely.
4. Salesforce Integration Management:
o Support Salesforce integration processes during 3 PM to 11 PM IST work timings.
o Troubleshoot and resolve Salesforcerelated integration issues.
5. Continuous Improvement:
o Analyze recurring issues and provide longterm solutions.
o Ensure the stability and scalability of Workato workflows.
Required Skills and Qualifications
Technical Expertise:
o Proficiency in Workato or similar integration platforms.
o Handson experience with Salesforce integration and troubleshooting.
o Knowledge of ticketing systems like ManageEngine (Zoho).
Project Management:
o Familiarity with tools like Jira and Monday.com for managing enhancements/projects.
Communication:
o Strong interpersonal skills to interact with business teams through various channels (email Slack etc.).
Work Style:
o Ability to thrive in a hybrid work environment balancing onsite and remote work effectively.
o Availability for the specified work timings (3 PM to 11 PM IST).
Preferred Qualifications
Prior experience in a similar role within a SaaS or integrationheavy environment.
Understanding of business process automation and workflows.
Certification in Workato Salesforce or related tools is a plus.
Remote Work :
No
Employment Type
Full Time
