Customer Support Executive
Customer Support Executive
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Job Description
Work Mode
Work From Office
Process
Domestic process
Position
Customer Success Associate
Interview mode
HR Round; Ops Round; Joining formalities; Joining
Position
Customer Support Executive MaleFemale both can consider
Salary
For Chat Process 23000 CTC And For Voice Process24000 CTC
Shift
24/7 Rotational Shift / 6 Days working // 1 Weekly Off
Location
Phase IV Udyog Vihar Sector 18 Gurugram Haryana 122016
Roles and Responsibility
Handling Customer Queries
Cab Facility
No
Requirements
Benefits
Previous experience in an outsourced customer service environment is of advantage. Work Experience / Responsibilities Handle phone calls with customer queries and provide resolution to end users. Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all restored days Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend training as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications, Optimistic, friendly, positive, and self-motivated personality, Ability to work in team, Service oriented profile and with a focus on problem solving, Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization. For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute, No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to client and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data, and Minimum age of 18 years old.
Education
Education: Graduation in any discipline. Italian Language must
Employment Type
Full Time
