Customer Support Executive
Customer Support Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Overview
Roles & Responsibilities:
Training and onboarding of students post sales
Delivering prompt efficient and friendly responses to students across various channels
Initiate regular calls with the students to track their progress
Proactively manage the success of the assigned students and identify/develop upselling opportunities
Build a solid and lasting relationship with the customers
Perform any other tasks required to ensure customer satisfaction
Act as customers voice for internal teams and work with relevant teams to improve product
and services basis feedback received from the students
Cross sell and upsell the courses offered
Who are we looking for
Minimum 1 year of experience in customer success role .
Excellent written and verbal communication skills
Strong sense of responsibility and ownership
Experience in handling challenging situations and demonstrated capabilities of winning them over
Have strong empathy for customers and a passion for customer success
Experience handling student queries via omnichannel ticketing systems like Kapture
Zendesk Freshdesk ServiceNow etc. would be preferred
Should be flexible to work in rotational shifts (at least one weekend i.e. Saturday or Sunday
would be a working day)
Employment Type
Full Time
