FB Outlet Manager mfd
FB Outlet Manager mfd
Posted on :
13-12-2024
Employer Active
1 Vacancy
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Job Description
- Daily Operations Management
- Oversees daily restaurant and bar operation.
- Ensure customer satisfaction and maintaining quality standard in line with our Hox values.
- Provide support to the team and their tasks whenever is needed.
- Always ensure high quality and presentation of food and drinks.
- Handle reservations and seating arrangements and other guest requests.
- Develop and implement strategies to improve restaurant performance and profitability.
- Make sure that all operational systems (sevenrooms Micros Restaurant Homepage) are well maintained and always updated.
- Work closely together with the Director of Food and Beverage Executive Chef and Carte Blanched to consecutively develop the House of Tandoor and Lobby bar menu.
- Know your salesmixreport and consistently review our pricing based on competitors and purchasing cost analysis.
- Represent the Director of Food and Beverage in his absence.
- Guest Engagement & Personalized Service
- Anticipate guest needs providing personalized recommendations and assistance to enhance their dining experience.
- Develop meaningful connections with guests remembering their names and preferences.
- Identify and acknowledge regular guests expressing gratitude for their loyalty and offering exclusive perks to incentivize their return.
- Managing your Peeps
- Demonstrate professionalism work ethic and exceptional customer service skills to set the standard for the team.
- Foster a positive work environment by providing guidance support and mentorship to staff members.
- Treat your team members the same way you would like to get treated.
- Be inspiring consistently develop your team members and inspire them to be their best selves.
- Learning & Development
- Set up a daily briefing for every meal period (Breakfast Lunch Dinner) to keep all team members updated on upcoming events reservations special guests etc.
- Provide individual oneonone coaching and mentorship to staff members based on their needs and skill set by offering guidance and support them in implementing customer service techniques and strategies.
- Develop comprehensive monthly training plans outlining topics.
- Maintain accurate and detailed records of staff attendance knowledge test scores training evaluations and activities for each training session.
- Conduct appraisals with the team members on a regular basis according to the company policies
- Create and maintain standard operating procedures and train the team accordingly.
- Brand Values Safety and Protection
- Ensure the look and feel of all guestfacing Food & Beverage areas are in line with our brand standards.
- Ensure that we are in line with the guidelines of Carte Blanched and present all updates regarding the House of Tandoor and the Lobby bar during the weekly call.
- Maintain a clean and safe working environment.
- Ensure that HACCP is set up documented and saved correctly according to local law regulations.
- Ensure all guestfacing Food & Beverage areas as well as the Back Offices are spotless and clean.
- Administration
- Completing necessary reports such as sales reports inventory management and staff attendance records is part of the responsibilities
- Create employee schedules and manage labor costs
- Ensure updated schedule based on the business requirements
- Confirm working hours on a daily routine
- Ensure that planning of vacation in advance
- Track of labour cost in line with budget
- Support the Director of Food and Beverage during the monthly inventory
- Maintain the beverage recipes in the adaco purchasing management system
- Monitoring the iron beverage stock and placing orders over the adaco purchasing management system.
- Taking part in the biweekly trading calls
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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