Account Manager - Civil

On behalf our client A global leader in advanced technology specializing in three business domains: defense and security aeronautics and space as well as cybersecurity and digital identity we are looking for senior position Account Manager for Digital and Civil markets.
To increase the market in civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government.

Missions & Responsibilities

Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:

Understanding the customers stakes expectations and vision and how company offers can support the customers business.
Monitoring the performance of competitors with the customer
Identifying and Defining Strategic Initiatives in collaboration with the customer to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
Working closely with the Account Marketing for support on actions plans (growth opportunities engagement plan mustwins market segment content)


Orchestrate and network with all internal and external stakeholders by:

Sharing general interest information on the customer (i.e. Customer strategy and structure customer needs budgets) and represent the Customer internally
Orchestrating aligning and managing the account team (on subjects such as tendering project execution technology portfolio customer satisfaction) and supporting the sales teams in all actions required to close Order Intake
Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account

Act as One face to the customer by:

Maximizing customer satisfaction
Setting actions together with the customer to develop trust and loyalty between both organizations
Developing Group Order Intake in the short and medium term by managing Customer intimacy
Driving and securing strategic Initiatives as defined in the Account Plan

Skills & Experience Required

Extensive exposure to the customer industry
Capable of driving results across virtual teams and able to represent company Group as a whole
Entrepreneur mindset with a true sense of initiative curiosity and autonomy
Acts naturally as a team builder and is a good communicator
Ability to convince persuade and negotiate both internally & external

Requirement:

• min 10 years of relevant experience. Experience in digital/cybersecurity would be a strong advantage.
• A strong background in account Manager/Sales.
• Proven experience of working within a large multinational organization.
• Significant experience in complex business dealings with internal and external stakeholders.
• Operational knowledge in Indonesian environment.
• Existing relationships with Indonesian ministries or agency
• Extensive exposure to the customer industry
• Capable of driving results across virtual teams and able to represent company group as a whole
• Entrepreneur mindset with a true sense of initiative curiosity and autonomy
• Acts naturally as a team builder and is a good communicator
• Ability to convince persuade and negotiate both internally & externally
• Strong communication & leadership to build efficient relationships within the Account team.
• Creative highly dynamic and autonomous. Strong business ethics.
• Resultsoriented customerfocused strategic analytical good team spirit and management skills excellent communication & writing skills with good attention to detail.
• Full fluency in Bahasa and English. French would be an advantage