Inbound Technical Support
Inbound Technical Support
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Monthly Salary
30000 - 40000
Vacancy
1 Vacancy
Posted on :
10-12-2024
Job Description
This is a remote position.
Position Title: Inbound Technical SupportWork Setup: Work from Home
Schedule: 04:00 PM 1:00 AM
Salary: Php.00
Signon Bonus: TBC
Our client is a is a trusted facilities management company specializing in delivering a wide range of highquality property maintenance and cleaning services. Catering to residential commercial and industrial clients the company is committed to ensuring toptier service standards through its highly trained team and modern equipment. With a customercentric approach the company focuses on reliability efficiency and tailored solutions making it a goto provider for comprehensive facilities management needs.
JOB DESCRIPTION FOR AN INBOUND TECHNICAL SUPPORT
Your Responsibilities as an Inbound Technical Support would be:
Respond in a timely manner to all leads.
Source new opportunities through inbound leads and followup appropriately.
Understand customer needs and requirements and connect them to the Sales team.
Handling customer technical support cases through phone and email submission
Updating the company website with tech tips and brief documents
Evaluating system potential through assessing compatibility of new programs with existing programs
Improving existing programs by evaluating objectives and specifications reviewing proposed changes and making recommendations
Maintaining system functionality by testing computer components
Achieving computer stem objectives through collecting relevant data identifying and evaluating options and suggesting a course of action
Maintain client confidence by keeping their information confidential
Preparing reference material for users by drafting operation instructions
Respond in a timely manner to all leads.
Source new opportunities through inbound leads and followup appropriately.
Understand customer needs and requirements and connect them to the Sales team.
Constantly seek ways to improve on performance.
Qualifications as an Inbound Technical Support:
Bachelors Degree in Marketing Advertising or similar discipline is strongly preferred.
23 years of proven experience and track record in inbound technical support or similar industry is strongly preferred.
With required appointment setting background experience
Strong communication and written skills.
Strong listening skills and phone demeanor.
Technologically proficient; not necessarily an expert but knowledgeable.
Ability to multitask prioritize and manage time effectively.
Has initiative and Can Do positive attitude.
Ability to work in a teambased environment.
Previous cold call experience is a plus.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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