Job Summary:
The client is a wholly Australianowned business providing flexible professional and affordable inhome aged and disability care across Australia for over 35 years now. They are offering health care education and support to aged care and NDIS participants in and around Perth.
As their business is continually expanding and growing they are looking for an Administrative Assistant who can provide help within their team.
We are looking for an Administrative Assistant to manage and respond to a high volume of incoming telephone and internet inquiries. The ideal candidate will assist with scheduling services for clients create and manage care worker rosters and maintain compliance with relevant documentation standards. This role involves preparing in home care assessments drafting care plans and ensuring client and care worker documentation is up to date according to government standards.
- Assisting with handling a high volume of incoming telephone and internet inquiries.
- Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
- Handle anything from information requests feedback and general inquiries to complaints.
- Preparing inhome care assessments and drafting care plans to best meet client requirements.
- Maintaining client and care worker compliance and documentation according to government standards.
- Ensure all documentation is accurately and comprehensively completed in databases and software programs in accordance with organization policies and procedures and legislative frameworks.
- Providing oncall services on rotation after hours on the weekends and on public holidays.
Requirements
Requirements/Skills Needed:
- Excellent verbal and written communication skills.
- The ability to operate efficiently and deliver excellent service when under pressure.
- Time management organizational skills & ability to manage competing priorities.
- Relationship development skills to support diverse clients in achieving their goals and objectives.
- Intermediate to Advanced Microsoft Office experience (Excel Word Outlook and CMS).
Additional Job Details:
Setup and Location: Onsite Alabang Site
Work Schedule: 7:00AM to 4:00PM (Au Sydney Time) 4:00AM to 1:00PM (PH)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South
Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas.
Requirements/Skills Needed: Excellent verbal and written communication skills. The ability to operate efficiently and deliver excellent service when under pressure. Time management, organizational skills & ability to manage competing priorities. Relationship development skills to support diverse clients in achieving their goals and objectives. Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS). Additional Job Details: Set-up and Location: Onsite- Alabang Site Work Schedule: 7:00AM to 4:00PM (Au Sydney Time) | 4:00AM to 1:00PM (PH) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas.