Italian Speaker Customer Service Advisor
Italian Speaker Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Italian Customer Support Service Advisor
Location: Lisbon Portugal
Position Type: Fulltime Onsite
Are you passionate about providing exceptional customer support Do you have a knack for communication and problemsolving If so we have the perfect opportunity for you!
About Us:
Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company is specializing in providing topnotch customer support services to global brands across various industries.
Key Responsibilities:
- Customer Assistance: Provide timely and effective customer support to Italianspeaking clients through multiple channels (phone email chat).
- Problem Resolution: Diagnose troubleshoot and resolve customer issues with empathy and efficiency.
- Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
- Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
- Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.
Requirements:
- Language Skills: Nativelevel proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
- Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
- Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
- Soft Skills: Strong interpersonal skills with the ability to communicate clearly and effectively. Patience empathy and a positive attitude are crucial.
- ProblemSolving: Ability to think on your feet and offer solutions in a fastpaced environment.
- Availability: Flexibility to work in shifts including weekends and holidays if necessary.
What We Offer:
- Competitive Salary: Attractive compensation package with performance bonuses.
- Professional Growth: Opportunities for career advancement within the company.
- Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
- Work Environment: Modern wellequipped office space in the heart of Lisbon.
- Cultural Experience: Chance to live and work in one of Europes most vibrant cities known for its rich culture history and beautiful coastline.
- Relocation Support: Assistance with relocation including help with finding accommodation.
Why Lisbon
Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of oldworld charm and contemporary flair from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals its a fantastic place to live and work.
How to Apply:
If you are enthusiastic about joining our team and making a difference in customer service we would love to hear from you! Please send your CV.
Employment Type
Full Time
