Quality Analyst
Quality Analyst
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Job Description
Quality Assurance:
Monitor customer interactions through various channels (calls chats emails) to identify potential areas for improvement.
Assist in the development and implementation of quality assurance standards and metrics.
Conduct quality audits under the guidance.
Identify and report quality issues to team leads.
Contribute to the development of corrective action plans.
Create & publish QA reports.
Training and Development:
Assist in the development and delivery of training materials and programs.
Participate in training sessions and provide support to trainees.
Observe agent interactions and provide feedback.
Support for New Joiner Induction & OJT.
Requirements:
Basic understanding of quality assurance principles and customer service standards.
Strong attention to detail and analytical skills.
Good communication and interpersonal skills.
Ability to learn new skills and adapt to changing priorities.
Proficiency in google & Microsoft tools.
Flexible shits. (including nights) .
A positive attitude and willingness to learn.
Employment Type
Full Time
