Customer Service Representative - Orthodontic Practice ZR18291JOB
Customer Service Representative - Orthodontic Practice ZR18291JOB
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USD USD 4 - 705
1 Vacancy
Job Description
This is a remote position.
Schedule:
- Fulltime 9 AM to 6 PM Monday to Friday
Client Timezone: Eastern Time (ET)
Client Overview
Join a cuttingedge orthodontic company that s revolutionizing the way people access Invisalign treatments. This innovative business brings the power of orthodontic care directly to dentist offices making it easier than ever for patients to achieve their perfect smile. By eliminating the need for separate orthodontist visits our client is transforming the dental industry and improving patient experiences across Washington DC and beyond.
Job Description
As a Customer Service Representative you ll be at the forefront of this dental care revolution playing a crucial role in enhancing patient experiences and streamlining operations. You ll be the vital link between patients dentists and our groundbreaking Invisalign delivery service. Your responsibilities will span from managing appointments and coordinating with dental offices to providing topnotch customer support. This role offers a unique opportunity to make a real difference in people s lives while working with cuttingedge orthodontic technology. If you re passionate about customer service have a keen interest in healthcare and want to be part of an innovative team that s changing the face of orthodontics this position is perfect for you!
Responsibilities
- Handling both inbound and outbound calls with patients and dental offices
- Schedule and confirm Invisalign treatment appointments ensuring smooth coordination between patients and dentists
- Provide comprehensive information about Invisalign services addressing patient inquiries with expertise and empathy
- Utilize CRM and ticketing systems to maintain accurate uptodate patient records
- Implement effective patient tracking and followup processes to ensure continuity of care
- Collaborate with internal teams to resolve customer service issues promptly and efficiently
- Contribute to the improvement of customer service processes and patient satisfaction metrics
- Stay updated on the latest Invisalign technologies and treatment options to provide accurate information to patients
Requirements
- Excellent verbal and written communication skills in English with a focus on clear and empathetic customer interactions
- Proficiency in using CRM software ticketing systems and general computer applications
- Strong organizational skills with the ability to multitask in a fastpaced environment
- Patient and empathetic approach to customer service with a genuine desire to help others
- Basic understanding of dental or healthcare terminology (preferred but not required)
- Ability to work remotely with a reliable highspeed internet connection
- Flexibility to work fulltime hours potentially including some evening or weekend shifts to accommodate patient needs
- Strong problemsolving skills and the ability to think on your feet
- Team player mentality with the capability to work independently when needed
- Commitment to maintaining patient confidentiality and adhering to HIPAA compliance standards
- Previous experience in customer service healthcare or a related field is a plus
Excellent verbal and written communication skills in English, with a focus on clear and empathetic customer interactions Proficiency in using CRM software, ticketing systems, and general computer applications Strong organizational skills with the ability to multitask in a fast-paced environment Patient and empathetic approach to customer service, with a genuine desire to help others Basic understanding of dental or healthcare terminology (preferred but not required) Ability to work remotely with a reliable high-speed internet connection Flexibility to work full-time hours, potentially including some evening or weekend shifts to accommodate patient needs Strong problem-solving skills and the ability to think on your feet Team player mentality with the capability to work independently when needed Commitment to maintaining patient confidentiality and adhering to HIPAA compliance standards Previous experience in customer service, healthcare, or a related field is a plus
Education
N/A
Employment Type
Full Time
