Customer Support Specialist
Customer Support Specialist
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Job Description
Position : Customer Support Specialist
Schedule : Monday to Friday 40hrs ranging between 7:30AM4PM Pacific
Salary Range : 800 – 1100 USD
About the job:
Role primarily includes managing support inbox and Slack and operational program support. You’ll support our community to help us achieve our mission to elevate 1M women into leadership. You will have an opportunity to stretch your skills and take on a ton of autonomy work in a fastpaced environment and we can explore shaping the role to be the best fit.
Responsibilities:
You'll primarily support customer experience and program operations by:
- Customer support via email and Slack
- Support member onboarding ensuring members have a seamless experience (e.g. sending program emails tracking member attendance etc.)
- Provide memberfacing support during virtual live events
- Help foster community in our Slack
- Cue marketing emails and set up collateral for marketing events (e.g. webinar registration pages etc.)
- Help with program or sales operations. This may include sending template messages to sales leads finding email addresses for identified leads tracking status of leads etc. Focus on program member experience is primary focus of your role.
Requirements:
- 25 years of experience in a similar role and are eager to apply what you know and take on more responsibility; highly motivated
- Highly responsive with exceptional written and verbal English communication skills including giving empathetic responses to customer emails.
- Ability to multitask prioritize and manage time effectively across multiple workstreams.
- Experience with tech tools like Google Suite Slack Convertkit Zoom preferred but not required
- Experience in email customer support and/or community management
- Great attention to detail; can execute seamlessly no grammar issues and flag when issues come up
- Problem solver you love to support and serve and are dedicated to resolving issues
- People person you get energy from connecting and supporting awesome women
- Support member onboarding ensuring members have a seamless experience
- Have a positive outlook and growth mindset
- Takes ownership and a strong ability to take responsibility for your successes and failures
- Thrive in a fastpaced environment; value and actively promote diversity
- Has own remote work equipment including laptop and strong and reliable internet
- Bonus: Experience with working online courses or communities
- Bonus: Experience with B2B sales activities and experience in HubSpot LinkedIn Sales Navigator and/or Salesflow
Employment Type
Full Time
