Customer Support Representative
Customer Support Representative
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USD USD 3 - 3
1 Vacancy
Job Description
This is a remote position.
Schedule:
- 20 hours per week
- Monday to Friday 9AM to 11AM and 5PM to 7PM UK
Join a thriving online jewelry business that s making waves in the ecommerce space. This innovative company just a year into its journey is already experiencing rapid growth and is seeking a talented individual to be part of its exciting expansion. As a key player in this dynamic environment you ll have the opportunity to directly impact customer satisfaction and contribute to the company s continued success in the competitive jewelry market.
Job Description
We re seeking a detailoriented and communicative Customer Support Virtual Assistant to join our growing team. In this role you ll be the primary point of contact for our valued customers managing a high volume of inquiries and ensuring smooth communication. This exciting opportunity allows you to contribute directly to our business growth while honing your skills in ecommerce customer service. Your expertise in email management problemsolving and Shopify platform will be crucial in maintaining our high standards of customer satisfaction. As we expand you ll have the chance to grow with us potentially taking on additional responsibilities and exploring new customer service channels.
Responsibilities
- Efficiently manage and respond to approximately 100 customer emails daily ensuring timely and accurate information delivery
- Handle a wide range of customer inquiries from product questions to order status updates with professionalism and attention to detail
- Utilize Shopify to access order details resolve issues and provide comprehensive support to customers
- Collaborate with suppliers to address and resolve orderrelated problems such as missing items or shipping discrepancies
- Contribute to the development and implementation of customer service best practices and procedures
- Potentially expand your role to manage Instagram business chat for customer support broadening our communication channels
- Identify and report common customer issues or concerns to help improve overall business operations and customer experience
Requirements
- Minimum of 3 years of experience in customer support preferably in ecommerce or retail environments
- Exceptional written communication skills in English with the ability to convey information clearly and professionally
- Strong proficiency in email management tools and techniques to handle highvolume correspondence efficiently
- Demonstrated ability to work independently manage time effectively and prioritize tasks in a fastpaced environment
- Familiarity with ecommerce platforms particularly Shopify is highly desirable
- Excellent problemsolving skills with a proactive approach to addressing customer concerns
- High level of computer literacy and ability to quickly adapt to new software and tools
- Strong attention to detail especially when handling customer data and order information
- Reliable home office setup with a stable internet connection to ensure consistent service delivery
Minimum of 3 years of experience in customer support, preferably in e-commerce or retail environments Exceptional written communication skills in English, with the ability to convey information clearly and professionally Strong proficiency in email management tools and techniques to handle high-volume correspondence efficiently Familiarity with e-commerce platforms, particularly Shopify, is highly desirable High level of computer literacy and ability to quickly adapt to new software and tools
Employment Type
Full Time
