Customer Success Executive
Customer Success Executive
Posted on :
03-12-2024
Employer Active
1 Vacancy
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Job Description
Requirements:
- 2 years in a customer success account management or technical support role in a SaaS environment preferably related to Contact Center or CRM software.
- Strong focus on delivering exceptional customer experiences and solving customer challenges.
- Ability to manage multiple customers timelines and priorities effectively.
- Ability to work collaboratively with crossfunctional teams including Sales PreSales Development and Technical Support to deliver a seamless customer journey.
- Strong ability to identify customer challenges and offer effective solutions.
Responsibilities:
- Build and maintain strong longterm relationships with customers by understanding their unique needs providing tailored solutions and ensuring their continued satisfaction with our products.
- Build and maintain strong longterm relationships with customers ensuring satisfaction by providing tailored solutions and addressing their unique needs.
- Offer ongoing support troubleshoot issues and collaborate with the technical team to resolve complex problems.
- Monitor customer accounts to prevent revenue leakage ensure timely renewals and drive full utilization of subscribed services.
- Track customer health metrics to identify risks and upsell opportunities.
- Work with sales to expand the customer base by introducing new solutions.
- Analyze customer satisfaction retention and usage metrics to provide actionable insights and recommend improvements.
- Gather customer feedback to drive product enhancements and act as the voice of the customer.
- Educate customers on best practices to maximize platform value improve CX and share success stories to strengthen brand presence.
Employment Type
Full Time
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