Customer Experience Partner
Customer Experience Partner
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Job Description
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Job Overview:
The Customer Experience Partner is responsible for managing and enhancing the overall customer experience by providing personalized support addressing inquiries and implementing customer feedback to improve service offerings. This role requires excellent interpersonal skills a passion for customer service and the ability to collaborate effectively with crossfunctional teams.
Whats For The Candidate:
- Competitive salary based on experience
- Opportunities for professional development and career growth
- A collaborative and dynamic work environment
KEY RESPONSIBILITIES:
- Customer Advocacy: Act as a liaison between customers and internal teams ensuring customer feedback and needs are communicated and addressed effectively
- Personalized Support: Provide exceptional personalized support through various channels (phone email chat) to resolve customer issues and inquiries
- Experience Improvement: Identify customer pain points and collaborate with the Product Marketing and Operations teams to implement solutions and improve the customer journey
- Customer Feedback Management: Regularly gather analyze and report on customer feedback to identify trends inform improvements and measure customer satisfaction
- Proactive Engagement: Anticipate customer needs and proactively reach out with relevant information solutions or product updates
- Training & Education: Educate customers on new features services and best practices to optimize their experience with our products
- Data & Insights: Use CRM tools to manage customer information and track interactions generating reports on experience metrics service issues and customer health
Requirements:
- Bachelors Degree in Business Marketing Communications or a related field
- 2 years of experience in customer service customer experience or a similar role
- Exceptional verbal and written communication skills with a focus on empathy and customercentric service
- Proficiency with CRM software (e.g. Zendesk Salesforce) and data analysis tools
- Strong problemsolving abilities and a proactive approach to service.
Job Location: Remote/Hybrid/InOffice
Note: To accomplish our vision our Flagship Event IAC VISION 2030 would provide employment and career opportunities for millions of jobready interns freshers and professionals in our Industry Academia Community (IAC).
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Employment Type
Full Time
