Customer Care Supervisor
Customer Care Supervisor
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Job Description
- You will be #LIhybrid based in Hyderabad and reporting to Consumer Services Manager
- You will coordinate daily operations and administer company policies through your team.
- You will assign work monitor progress provide training and offer technical guidance on complex issues.
- You may provide input on staffing terminations performance reviews and scheduling.
- You will oversee consumer databases ensuring daily goals are met and maintaining data integrity.
- You will handle public record transactions and respond to escalated consumer issues providing support to internal departments.
- You will manage daily workflow allocate resources and develop employee schedules.
- You will coach and motivate staff provide guidance during changing business conditions.
- You will monitor compliance and performance metrics ensuring accurate reporting.
- You will implement staff incentive programs and may recommend improvements to senior management.
- You will organize staff meetings to discuss performance recognition and information exchange.
Qualifications :
- Bachelors degree OR Equivalent Experience
- Overall 10yrs of Experience
- Strong experience in call center environment
- 24 years managing and motivating teams
- Strong knowledge of call center operations
- Strong knowledge of federal and state regulations regarding credit reporting
- Experience interpreting and responding to customer questions and requests skills
- Good project management skills
- Good coaching and developing skills
- Strong change management skills
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Global Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Benefits
Experian care for employees work life balance health safety and wellbeing. In support of this endeavor we offer bestinclass family wellbeing benefits enhanced medical benefits and paid time off.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
