Reservations Supervisor
Reservations Supervisor
Posted on :
11-01-2025
Employer Active
1 Vacancy
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Job Description
We are currently look for a dynamic Reservations Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience!
- Assists in maximising room sales and revenue.
- Utilises and ensures effective selling and upselling techniques to generate maximum hotel revenue.
- Monitors and ensures all reservations are promptly and accurately input into the system and confirmed to guests/clients.
- Regularly reviews room and rate availability hotel status closeout dates and overbooking situations.
- Maintains cooperation within and between other departments to ensure smooth operations.
- Informs or escalates critical situations (e.g. overbooking system failure) to the Reservations Manager and consults with the team before making key decisions.
- Adheres to and enforces Reservations and Front Office systems procedures company standards and policies.
- Regularly updates system data for contracts rates agreements and guest/client information.
- Ensures thorough knowledge of hotel and guest room facilities/services and verifies reservations agents are equally informed.
- Follows up on tentative bookings and updates reservation statuses.
- Reviews noshows and cancellations processing charges per hotel policy.
- Communicates clearly with guests subordinates superiors and other department heads.
- Manages time effectively meets deadlines and proactively identifies and resolves issues.
- Provides assistance to ensure smooth and efficient operations.
- Engages professionally with guests clients business partners and staff.
- Promotes the hotel by engaging with clients guests government officials and key members of the community and has experience working with and a comprehensive understanding of dignitaries entertainment and embassies.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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