CS Supervisor
CS Supervisor
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Job Description
Responsible for the overall arrangement of the OM team leading and training the OM team to process customer orders timely and accurately; Timely coordination and processing with other departments regarding relative order information issues;
Handle customer complaints develop improvement plans and improve the quality and efficiency of the OM team;
Work closely with customer service and sales teams to optimise order form design and processes to improve customer satisfaction;
Participate in and implement the companys global improvement projects related to order processing;
Participate in interviews talent selection and other personnel arrangements and help subordinates complete onthejob training plans;
Reasonably allocate the tasks manage the attendance and performance of team members ;
Provide on the job training and coaching for newcomers;
Promptly deliver various important information to employees supervise and implement company policies within the department;
Responsible for the management in employee discipline and performance 5S safety equipment status efficiency.
Product quality and visual management leading the team to achieve the KPI.
Actively participate in the companys basic knowledge of ISO9001 FSC EHS and related training. Lead the team to work according to the relative procedures and guidelines.
Actively participate in various improvement projects.
Drive continuous improvement actions to achieve the business goals (service level quality cost control etc.)
Follow up other tasks arranged by the manager.
Qualifications :
College graduate or above good English written skill
Proficiency in computer operation and MS office good at data analysis;
More than 5 years of relevant work experience at least 3 years of relevant management experience;
Quick and careful learner can work efficiently and effectively;
Strong teamwork spirit mature;
Good communication coordination and team management skills ;
Customeroriented;
Problem analysis and solving ability;
Good sense of continuous improvement and can drive results
Have the concept and thinking of automation to work efficiently;
Additional Information :
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
