Network Deskside Field Services
Network Deskside Field Services
Posted on :
02-12-2024
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1 Vacancy
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Job Description
Position Role/Tile: Network Deskside Field Services
Contract: 6 12 Months
Location: 1501 McKinney St. Houston Texas
Type: Onsite
Responsibilities:
- The role is based in Houston and involves occasional travel to offshore rig locations in the Gulf of Mexico. An eligible candidate should have expertise in both enduser computing and network support along with the following skill set and responsibilities and be prepared to take on oncall duties.
- Contractors Field Support services provide handson support for infrastructure devices in the Workplace & field. Devices supported include PCs mobile devices printers LAN equipment Activities include hardware maintenance software support and Installs Moves Adds & Changes (IMACs)
- Troubleshoot install printers drive mappings permissions and other enduser computing environment related items.
- Company Hardware and software maintenance and support
- Workplace (Laptops Desktops and iOS) device optimization and configuration
- Contractor shall provide onsite desktop services for supported desktop supported desktop software and supported devices at Companydesignated locations. Locations may be modified from time to time by the Company in accordance with the Agreement using the applicable Change Control Procedures.
- Contractor shall provide onsite Desktop services in English for supported desktop supported desktop software and supported devices.
- Contractor shall perform the desktop services in a manner that minimizes interruptions to Companys daily operations.
- Contractor shall perform proactive maintenance of the supported desktop supported desktop Software and Supported Devices to minimize downtime.
- LogMeIn as the primary remotecontrol tool; Company remote control software used as a backup method only.
- Field Services Support shall not manage P1 tickets.
- Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
- The supported devices are listed below:
- Desktops & laptops
- Apple Mac OS for remote connectivity (e.g. Citrix) where applicable
- Printer queue and break/fix coordination
- iOS devices
- Android devices where applicable for Mobile Device Management
- Enterprise software part of Companys standard workplace image (desktop and laptop)
- Provides meeting support and assistance with the use of AV hardware.
- Set up and install A/V equipment such as projectors TVs speakers microphones and cameras.
- Maintains functionality of A/V technology and replaces nonworking damaged or obsolete equipment; performs minor equipment repairs or replaces userserviceable parts on A/V equipment.
- Network Support
- Implement and maintain LAN and WAN infrastructure for enterpriselevel networks.
- Configure and troubleshoot routing and switching protocols such as OSPF BGP EIGRP VLAN and STP.
- Collaborate with remote crossfunctional teams to develop network solutions that meet business requirements.
- Provide offshore RIG support and resolve networkrelated issues for clients and endusers in a timely manner.
- Manage cable infrastructure including planning installation labeling and documentation.
- Maintain and administer network security measures including firewalls VPN and access control.
- Oversee data center network management including rack and equipment management power and cooling optimization
- Deploy and manage secure guest and enterprise wireless (WiFi) ensuring reliable connectivity and adherence to industry standards and best practices such as implementing strong authentication encryption and access control policies.
- Utilize ServiceNow ticket management system to efficiently track prioritize and resolve networkrelated issues ensuring timely resolution and effective communication with stakeholders.
- Possess specialized offshore rig training and certifications including HUET (Helicopter Underwater Escape Training) to ensure compliance with safety regulations in the Gulf of Mexico.
- Must successfully complete the required drivers test and possess a valid drivers license to operate vehicles on offshore rigs in the Gulf of Mexico as well as in drilling areas in North Dakota.
- Demonstrated ability to navigate and adhere to strict safety protocols in highrisk environments including familiarity with HSE (Health Safety and Environment) procedures specific to offshore rig operations and land drilling sites.
- Field Services Support shall assist with Severity 1 problems and travel to onsite location when required
- Field Services support shall manage single user Incidents and VIP tickets P2 P3 P4 along with Service Requests only.
- The supported devices are listed below:
- Cisco Meraki Access Switches Juniper EX series
- Cisco 8000 series Routers
- Palo Alto Firewalls
- Cisco Core 9400/9500 Switches
- WAN optimization and QoS implementation
- DNAC appliance
Employment Type
Full Time
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