OCTO -Deskside Support Specialist Journeyman
OCTO -Deskside Support Specialist Journeyman
Posted on :
02-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-12-2024
Job Description
We are looking for a Deskside Support Specialist Journeyman (Min 10 yrs Exp) ONSITE (Both Webcam and In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 10 Months
Work Address: Washington DC 20003
Immediate interviews (Both Webcam and In Person Interview)
Please Note this position is ONSITE
Local Candidates ONLY
5 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints Windows and Apple laptop endpoints Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.
Responsibilities:
1. Provides support for the implementation configuration deployment and support of systems including but not limited to client computing devices and servers.
2. Creates analyzes reports converts or transfers data using specialized applications or webbased platforms.
3. Accurately tracks all service requests incidents and change requests in ITSM platform.
4. Provides desktop support both remote and/or deskside using designated tools for technical support.
Responsibilities:
1. Provides support for the implementation configuration deployment and support of systems including but not limited to client computing devices and servers.
2. Creates analyzes reports converts or transfers data using specialized applications or webbased platforms.
3. Accurately tracks all service requests incidents and change requests in ITSM platform.
4. Provides desktop support both remote and/or deskside using designated tools for technical support.
5. Ability to demonstrate strong communication skills both written and verbal.
Minimum Education/Certification Requirements:
CompTIA A or equivalent or higher
CompTIA A or equivalent or higher
- Resolve technical issues and closing out assigned. Service/Incidents requests within the agencys Service Level Agreements
- Adhere to all Enterprisewide security policies related to security and integrity of District owned Resources
- Provide assistance with installation operation and maintenance of Districtowned desktop software including operating systems (both Windows and Apple) offtheshelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis
- Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications
- Troubleshoot issues related to agency specific applications and web applications
- Provide technical support for mobile devices such as iPads iPhones Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District
- Maintain service level agreements related to Desk Side support Service/Incident requests
- Work with other technical teams to coordinate multitiered technical support for outages widespread security incidents.
JOB DESCRIPTION
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides secondtier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and followup steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides secondtier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
Required/Desired Skills
Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Bachelors degree in IT or related field or equivalent experience such as CompTIA A
Required
10
Years
Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets.
Required
6
Years
Accurately tracks all service requests incidents and change requests in ITSM platform.
Required
6
Years
Provide desktop support both remote and/or deskside using designated tools for technical support.
Required
6
Years
Works closely with engineers developers to troubleshoot issues that impact desktop network and application layers operations
Required
3
Years
Strong Customer Service Skills
Required
4
Years
Experience providing administrative support in an IT environment
Required
4
Years
Proficient time management skills Required and detail oriented organizational skills
Required
4
Years
Comprehensive knowledge of Office 365 services to include: Sharepoint OneDrive OneNote Teams
Required
3
Years
Must be open to crosstraining and have flexibility in duties as assigned
Required
0
Expertise in troubleshooting hardware related issues
Required
4
Years
Expertise in troubleshooting complex software related issues
Required
3
Years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Required
4
Years
Skilled with Active Directory
Required
2
Years
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
