W2 - Desktop Support IV Application Support CustomerService Troubleshoot ActiveDirectory Hybrid
W2 - Desktop Support IV Application Support CustomerService Troubleshoot ActiveDirectory Hybrid
Posted on :
02-12-2024
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1 Vacancy
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Job Description
Description:
NOTICE Candidates that are submitted to this posting and do not meet the required qualifications restrictions or requirements will NOT be allowed to be resubmitted to future repostings of the position. False or inaccurate submissions will be reported.
WISCONSIN ONLY POSTING:
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted. ALL WORK MUST BE DONE IN WISCONSIN
POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or NOT willing TO RELOCATE within that timeframe will NOT be considered and should not be submitted. ALL WORK MUST BE DONE IN WISCONSIN
The client is looking for one (1) Desktop Support IV
Will close to submissions on 12/3/2024 at 4:00PM CST.
Top Skills:
Independently perform a variety of desktop support related tasks
Experience in desktop concepts practices and procedures related to desktop support
Extensive knowledge with desktop technology
INTERVIEW NOTES: PLEASE NOTE: A realtime screenshot photo of the candidate MUST be uploaded to candidates bid upon confirming the interview. Please see DCF Realtime Photo Requirement & Instructions document in the Attachments section of this posting for details.
Phone and web based interviews will be acceptable.
However an inperson interview may be required.
Interviews will be set up shortly after the posting close date.
MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)
Phone and web based interviews will be acceptable.
However an inperson interview may be required.
Interviews will be set up shortly after the posting close date.
MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)
IMPORTANT NOTES:
Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
Candidate must follow ALL DCF work rules
Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am 3 pm (or CST hours as defined by the hiring manager)
Candidate will be required to provide their own equipment for this position (See job description for required specifications.)
Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
Candidate must follow ALL DCF work rules
Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am 3 pm (or CST hours as defined by the hiring manager)
Candidate will be required to provide their own equipment for this position (See job description for required specifications.)
Duration: 6/30/2025 with the potential to extend for an additional term(s)
Remote or onsite: Onsite with future ability to be Hybrid maximum 2 days remote work.
Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.
Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.
Project Details (project overview who the contractor will work with soft skills needed etc.): This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to Windows desktop operation systems desktop applications MultiFunction Devices (print/fax/copier/scanner) and wireless devices such as Android phones iPhones and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts practices and procedures relating to Desktop Support.
The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a daytoday resolving end user issues. May lead and direct the work of others. A wide degree of creativity selfdirection prioritization is expected.
List any special qualifications & years of experience:
- Remote Desktop Management Tools
- Experience in technical writing and documentation
- Analytical/problem solving skills
- Customer Service
- Excellent oral and written communication skills and advanced customer support skills Technical Assistance and user support
- MS Office products
- Active Directory Tools
- General understanding of Microsoft MECM/SCCM (for patch management software deployment and inventory management) Installation and maintenance of PCs
- Knowledge of VMware Horizon VMWare workstation Microsoft VPC or similar product
- Mobile device management (iPad iPhone Android)
- Troubleshooting all hardware
- Application Support
- Mac OS X
- MS Windows 10
Pay range: $26 to $29 per hour on W2.
Employment Type
Full Time
Key Skills
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