W2 - Systems Administrator I Office 365 amp Windows 10 Support Sw troubleshooting - Hybrid
W2 - Systems Administrator I Office 365 amp Windows 10 Support Sw troubleshooting - Hybrid
Posted on :
02-12-2024
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1 Vacancy
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Job Description
Description:
This is a repost. Please do not resubmit the same candidates to this repost position. This is being reposted as a finalist candidate backed out during the reference check process.
The client is looking for a Systems Administrator I.
Will close to submissions on 12/3/24 at 4:00PM CST.
Top Skills and Years Experience: 1 or more years of experience
- Microsoft Office 365 & Windows 10 Support
- Strong communication (written and verbal)
- General software troubleshooting
- Experience creating standard operating documentation for processes that have not already been documented.
- Experience creating troubleshooting documentation for newly discovered software and hardware issues.
- Experience evaluating new hardware and software proposed for agency standardization.
Nice to have Experience:
- Remote support
- Workstation imaging
- Adaptable learner in IT
- Experience using Intune for remote and mobile device management
Interview Process: Teams interview (with camera and audio on) one round
Duration: Until 6/30/25 with the possibility of renewal
Remote or Onsite Hybrid. Candidate must be a current Wisconsin resident or willing to relocate to Wisconsin at the candidates own expense. Employee must to come into the office on a regular basis; 34 days per week of being in office depending on need.
Additional details:
This fulltime position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).
This fulltime position supports education in Wisconsin by serving on the internal technology support team for the Department of Public Instruction (DPI).
This team is responsible for supporting DPI staffs technical needs: providing troubleshooting for resolving computer support issues escalating when needed configuring maintaining and deploying desktop equipment and related group policies (GPOs) and following established technical and procedural processes.
The position works to support desktop technologies including extensive use of system management tools as well as the use of numerous software services.
Support delivered by this position takes place in a complex professional technical environment. Customers include DPI leadership IT managers and staff throughout DPI. This work is multitasking in nature selfinitiated and usually conducted independently. However the help desk team is also highly cooperative and collaborative.
Customer service focused technical support problem diagnosis troubleshooting resolution security in an enterprise networked environment.
1. Answer evaluate and prioritize incoming ticketing system telephone voice mail email and inperson requests for assistance from internal endusers experiencing problems with hardware software networking and other computerrelated activities across the agency.
2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution.
3. Support WiFi connections/issues on both Agency provided equipment and guest/extranet WiFi services.
4. Setup and support PC hardware peripherals software and related devices.
5. Diagnose research and identify solutions as required to resolve reported system issues escalating or teaming with System Engineers as necessary.
6. Install and support Microsoft client operating systems in an Enterprise environment.
7. Install and support office productivity software client and cloudbased.
8. Support install administer configure and maintain commercial software applications as needed via an automation platform including selfservice access for user software installations.
9. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights.
10. Diagnose and resolve potential end user security breaches such as malware infections or escalate as appropriate to agency security leads.
11 . Assist in monitoring systems that track security across hardware and software on enduser devices.
2. Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution.
3. Support WiFi connections/issues on both Agency provided equipment and guest/extranet WiFi services.
4. Setup and support PC hardware peripherals software and related devices.
5. Diagnose research and identify solutions as required to resolve reported system issues escalating or teaming with System Engineers as necessary.
6. Install and support Microsoft client operating systems in an Enterprise environment.
7. Install and support office productivity software client and cloudbased.
8. Support install administer configure and maintain commercial software applications as needed via an automation platform including selfservice access for user software installations.
9. Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights.
10. Diagnose and resolve potential end user security breaches such as malware infections or escalate as appropriate to agency security leads.
11 . Assist in monitoring systems that track security across hardware and software on enduser devices.
Enterprise Device Configuration Management
1 . Act as Technical Service teams liaison to other teams when dealing with intake transfer and routing of userreported incidents.
2. Provide experiencebased strategy and continuation planning for projects including foresight and preplanning where necessary.
3. Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency.
4. Train new Help Desk employees as needed and provide documentation
5. Perform comprehensive configuration management of computer settings to ensure proper security and feature availability.
6. Support the installation configuration and maintenance of commercial software applications as needed via automation platform including selfservice access for user software installations.
7. Participate in ongoing improvements regarding use of directory services for managing access and deployment of device policy and account rights.
8. Manage endpoint protection including automated remediation and updates.
Technology Help Desk Documentation.
1. Provide direction and guidance for the processing and resolution of help desk tickets.
2. Determine best mechanisms for assignment of help request tickets among team.
3. Determine points of escalation for technology help from System Engineers by reviewing issues prior to escalation whenever possible.
4. Document knowledge in the form of knowledge base tech notes and articles
5. Help create and modify technical help documents and FAQs for managed devices in coordination with requirements per System Engineers.
6. Provide input on increasing and improving efficient end user support strategies.
Work within the team to establish and maintain documentation on all platforms protocols standards and system maintenance activities related to device management and troubleshooting
Pay range: $21 to $24 per hour on W2.
Employment Type
Full Time
Key Skills
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