Desktop Support Technician
Desktop Support Technician
Posted on :
02-12-2024
Employer Active
1 Vacancy
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Job Description
Position Title: Desktop Support Technician(US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Respond to and resolve technical issues reported by users via helpdesk tickets phone or inperson.
- Provide support for hardware software and peripheral devices including desktops laptops printers and mobile devices.
- Diagnose and resolve hardware and software issues including operating systems applications and network connectivity.
- Perform regular system maintenance and updates to ensure optimal performance.
- Install configure and maintain desktop hardware operating systems and applications.
- Assist with onboarding new employees by setting up workstations and user accounts.
- Collaborate with the IT team to resolve networkrelated issues and provide connectivity support.
- Support VPN access and troubleshoot remote connectivity problems.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Document processes and procedures to improve operational efficiency.
- Educate users on best practices IT policies and procedures.
- Provide guidance on software usage and basic troubleshooting techniques.
- Associates or Bachelors degree in Information Technology Computer Science or a related field (preferred).
- Relevant certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or ITIL Foundation are a plus.
- Proven experience as a Desktop Support Technician or similar role.
- Experience with IT service management (ITSM) frameworks and tools.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Experience with Active Directory Office 365 and remote support tools.
- Basic understanding of networking concepts (TCP/IP DNS DHCP).
- Excellent communication and interpersonal skills.
- Strong problemsolving and analytical abilities.
- Ability to work independently and manage time effectively.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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