Desktop Support Specialist III
Desktop Support Specialist III
Posted on :
02-12-2024
Employer Active
1 Vacancy
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Job Description
Desktop Support Specialist III
th Dr SE Bothell WA 98021
Note: This is a Contract to Hire position
Responsibilities
Assists in investigating and resolving complex installations and maintenance matters of significance.
Provides onsite field support to customers including installation and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation repair upgrade and maintenance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
5 of field support experience
Ticket and asset management
Strong hardware/software installation support and troubleshooting
Windows XP 10 and 11 experience
Mac OS and iOS support
Network Printer HP configuration consumable swaps and moves
Experience with Active Directory MS Office phone security OS365
Requires Networking troubleshooting and support
Support skills for VPN connectivity and security
Configuring new PCs/notebooks via imaging SCCM and standalone
Remote Install software/hardware and support
Knowledge of basic networking concepts and Hands&Eyes support
Lift and carry up to 40lbs
Preferred Education and Training
High school or G.E.D.
Lenovo or other vendor certifications
CompTia A Network/Security (Preferred but not required)
Apple training (preferred but not required)
Work Environment
Office environment
Walk up kiosk/ vending and lock / network printers
Data Center or Telco Closet
May require weekend work for Critical and High Priority support only
Will require shift work/Oncall coverage
Note: This is a Contract to Hire position
Responsibilities
Assists in investigating and resolving complex installations and maintenance matters of significance.
Provides onsite field support to customers including installation and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation repair upgrade and maintenance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
5 of field support experience
Ticket and asset management
Strong hardware/software installation support and troubleshooting
Windows XP 10 and 11 experience
Mac OS and iOS support
Network Printer HP configuration consumable swaps and moves
Experience with Active Directory MS Office phone security OS365
Requires Networking troubleshooting and support
Support skills for VPN connectivity and security
Configuring new PCs/notebooks via imaging SCCM and standalone
Remote Install software/hardware and support
Knowledge of basic networking concepts and Hands&Eyes support
Lift and carry up to 40lbs
Preferred Education and Training
High school or G.E.D.
Lenovo or other vendor certifications
CompTia A Network/Security (Preferred but not required)
Apple training (preferred but not required)
Work Environment
Office environment
Walk up kiosk/ vending and lock / network printers
Data Center or Telco Closet
May require weekend work for Critical and High Priority support only
Will require shift work/Oncall coverage
Employment Type
Full Time
Key Skills
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