SAP Connector Support Specialist

SAP Connector Support Specialist

Location: Remote
Duration: 6 Months (CTH)

Note: US Citizens or GC Holders

Required Skill : ERP Tax experience

Job Description

As an SAP Connector Support Specialist you will be responsible for providing interface maintenance and integration support of varied ERP and ecommerce interfaces.

We are looking for an SAP Connector Support Specialist to provide interface maintenance and integration support of varied ERP interfaces. This role will interact with customers and development partners to ensure that high quality deliverables are implemented. This candidate is considered a lead subject matter expert on the connector support team and accountable for achieving Client quality metrics for providing a superior level of customer support/satisfaction and training. This role will ensure that internal and external processes and procedures are developed in support of these efforts.

What Youll Do

• Provide a high level of proficiency in transaction flows from source system (ERP eComm CRM) to transmission files (XML or JSON)
• Strong knowledge in supported transmission types (XML JSON) and record types within each transmission (Address Validation Quotation Requests Invoice Request Accruals and Purchases) and processing tools such as SoapUI and Postman
• Perform root cause analysis and resolution related issues
• Assist in the development and improvement of support procedures to ensure a positive customer experience
• Responsibility for providing regular communication to the stakeholders on the status of customer related issues and/or projects using issue management system
• Logging defect/enhancement tickets as needed using the JIRA tracking system
• Achievement of Client quality and satisfaction metrics for implementation and ongoing customer support activities
• Participation in daily/weekly triage and production support meetings
• Facilitate resolution of customers issues by logging and verifying bugs/enhancements; updating our customers on problem resolution status; working with development to explain reported verified problem resolution; assisting in testing problem resolution fixes
• Facilitate interface problem resolution and escalation process
• Provide guidance and requirements to 3rd party development partners Solution Managers Support Representatives and internal development resources so to keep methodologies for developing interfaces to targeted applications efficient and effective
• Assist in gathering and documenting requirements from customers as they request new functionality and enhancements to Client applications
• Lead development and documentation of internal processes/procedures training material; create knowledge content for the customer Help Center
• Maintain a working knowledge of SAP releases and changes to any ERP functionality. Understanding the ERP marketplace and customer use of ERP modules
• Establish strong communication channels with all Client departments supporting the alliances effort
• Lead or participate in other projects or duties as assigned
• Occasional travel may be required.
• Must be available for emergency oncall situations as they arise

What Youll Need

Required:

• Fouryear degree in Business or Computer Science or equivalent education and experience
• Six (6) years experience with vendor interface development environments and processes
• Experience successfully servicing medium complex client accounts
• Strong technical and functional knowledge and experience in working with SAP ECC (FI MM SD and CRM) application
• Expert knowledge in supported transmission types (XML Rest Json) and record types within each transmission (Address Validation Quotation Requests Invoice Request Accruals and Purchases) and processing tools such as SoapUI and Postman
• Firm understanding of log retrieval (customer site logs by connector)
• Ability to support customers in a multiconnector environment
• ERPs EComm and CRM solutions as it relates to tax calculation for purchases and sales in the territories that Client supports (US Canada VAT)
• Firm knowledge of the use of adjustment and the process for using them
• Visibility and Awareness to the financial transactions that have a transaction tax consequence
• Knowledge of platforms operating systems database management and/or web authoring tools
• Knowledge of defect tracking systems support development tools and practices
• Basic programming skills in at least one language a plus; preferably SQL
• Knowledge of environmental variables and compilation commands
• Fundamental understanding of customers use of our products
• Ability to manage and meet internal/external customers expectations
• The ability to deliver basic presentations and answer complex product and tax questions with confidence and poise
• The ability to solve problems quickly and foster open communications during presentations
• Excellent listening skills; meets commitments on time; can compromise when necessary; effectively participates in project teams work groups and meetings
• Can create project plans that include specific time frame resource requirements and accountability for each task
• Must be detailed oriented a team player and have strong organizational skills
• Must be able to operate under minimum supervision make quick decisions and use independent judgment to resolve ERP integration issues
• Ability to manage time and priorities effectively by completing tasks in a timely manner
• Willingness to work additional time holidays and weekends based on business need
• Proficiency in Microsoft office packages

Preferred:

• SAP CRM and SRM experience
• Familiar with SAP Roadmap and emerging technologies
• Working knowledge of Sales and Use Tax integration to SAP
• Experience with SAP workflow
• Previous experience of enterprise software application in a tax process and consulting services/technology role
• Applicable ERP certifications
• Formal Project Management training

ERP Tax experience,SAP CRM and SRM