Customer Service Administrator
Customer Service Administrator
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1-3years
PHP PHP 35000 - 35000
1 Vacancy
Job Description
This is a remote position.
Responsibilities:
- Answer emails and phone calls from customers.
- Followup calls to new leads new members post tour leads.
- Tasks/Ticket management
- Data and report analysis create presentations/reports according to instructions
- Maintaining calendars Schedule and rescheduling Class/ Appointments/Tours if and when required for clients and staff.
- Follow up and process billing (outstanding and review errors)
- Review video security content
- Assist with organisation of events
- Assist with any project work guided by GA management
- Participate in regular training to ensure a high standard of service delivery
Requirements
- Greater than 3 years of BPO service experience
- Excellent English writing verbal communication and time management skills
- Ability to explain clearly explain services and product features
- Ability to guide customers through buying process
- Ability to critically think through solutions for customers
- Exceptional organizational skills and the ability to complete tasks with little supervision
- Ability to write emails
- Ability to analyses simple data reports and create reports with management guidance
- Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications previous experience expected.
- Proficient with online calendars and scheduling
- Make travel/event arrangements with skills to conduct online research
- Presentation and report preparation skills
- Some basic finance acumen to process billing or review billing errors for escalation
Benefits
Greater than 3 years of BPO service experience Excellent English writing, verbal communication, and time management skills Ability to explain clearly explain services and product features Ability to guide customers through buying process Ability to critically think through solutions for customers Exceptional organizational skills and the ability to complete tasks with little supervision Ability to write emails Ability to analyses simple data reports and create reports with management guidance Computer literate with CRM experience and strong working knowledge of Microsoft/Google suite applications previous experience expected. Proficient with online calendars and scheduling Make travel/event arrangements with skills to conduct online research Presentation and report preparation skills Some basic finance acumen to process billing or review billing errors for escalation
Employment Type
Full Time
