Customer Care Sales Representative

Job Title:Customer Care & Sales Representative

Location: PH

Working Hours: Fulltime position (40 hours/week) including Saturday & Sunday 10 AM 6 PM US Eastern Time.

Salary Range: $1000 $1400 monthly depending on experience

Position Overview:

As a Customer Care & Sales Associate you'll be an integral part of our sales and customer service team. Your primary focus will be driving sales by providing expert product recommendations managing leads effectively and providing outstanding customer service to ensure customer satisfaction and loyalty. You'll work closely under the Head of Sales to achieve sales targets and contribute to the overall success of the company.

Don’t miss this opportunity. Join us to:

Be part of the early stages of a fastgrowing company

Join a fun driven team that values your contributions

Unlock significant career opportunities as you help us grow

Secure a longterm position with room for advancement

Benefit from topnotch eCommerce training and mentorship

Make decisions and direct your career path with autonomy

Experience limitless potential for advancement

Work without micromanagement and enjoy paid time off

Enjoy the flexibility of remote work

Cultivate your entrepreneurial spirit within a stable organization

Aspire to become a highend manager if you excel beyond expectations

This Exciting Role Offers:

Growth potential that matches your skills and interests

Opportunities to explore customer service and systems improvement Free training mentorship and courses to unlock your full potential

Job Responsibilities

Main Responsibilities:

The primary focus of this role will be to cover the weekend shift and to sweep previous chats emails and communications with customers.

Engage with customers via various channels including phone email and live chat to assist with sales inquiries product recommendations and order processing Actively manage and nurture leads through effective communication and followup to convert leads into sales opportunities

Become a product knowledge expert staying uptodate with our product offerings features and benefits to effectively educate customers and drive sales

Provide exceptional customer service support to surprise and delight our customers resolving any issues or concerns promptly and professionally

Assist with administrative tasks related to sales and customer care including order entry and CRM maintenance

Job Requirements

Description of Ideal Candidate we are looking for someone who:

Thrives on challenges and problemsolving

Takes initiative and gets things done efficiently

Is selfmotivated and can work independently

Embraces hard work as an opportunity for growth

Excels at logical reasoning and finding solutions

Pays meticulous attention to detail

Enjoys working behind the scenes to ensure flawless operations

Has a growthoriented mindset and values continuous learning

Takes ownership and seeks more responsibility

Follows through on commitments and communicates effectively

Candidate Requirements

For this position you will be evaluated based on results. If you are not confident that you can get results that align with the job outcomes do not apply

Previous experience in sales or customer service roles preferably in an ecommerce environment

Strong communication skills with a friendly and professional demeanor Passion for learning and becoming a product knowledge expert

Exceptional problemsolving skills and the ability to handle customer inquiries and complaints with patience and empathy

Ability to work collaboratively in a team environment and take direction from the Head of Sales

Proficiency in using CRM software and other sales tools is a plus

Fluent in English preferably a nearnative speaker

Typing speed of 50 WPM

The ideal candidate will act with:

Empathy

Clarity

Urgency

HonestyAdditional Details:

Required Internet: Fast stable connection

Work Environment: Be prepared to answer calls promptly during business hours with no disruptive background noise (e.g. coffee shops children dogs etc.).