Head of Digital CX- Solutions Lead
Head of Digital CX- Solutions Lead
Posted on :
28-11-2024
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Salary Not Disclosed
Posted on :
28-11-2024
Job Description
Job Title: Head of Digital CX Solutions Lead
Location: Cape Town South Africa
Job Type: FullTime
Number of Openings: 1
Job Responsibilities:
- Responsible for solution ideation and design of customer experience (CX) solutions.
- Skilled in designing overall technical architecture and creating Solution Design Documents.
- Review business context for solutions and recommend potential options.
- Communicate the architecture to internal and external stakeholders and collaborate on formalization.
- Ensure solutions align with standard guidelines and fit specific business purposes.
- Set up frameworks create solution prototypes recommend best practices and participate in technology selection.
- Responsible for web development using microservices architecture.
- Understand systems integration and deployment models.
- Conduct architectural system evaluations and analyze client's technology environments.
- Create blueprints of solutions identify potential roadblocks and recommend foolproof architectures.
- Collaborate with project management and development teams.
- Design data flow from API calls databases and other technologies fitting into the design.
- Understand Natural Language Processing (NLP) techniques for text representation and data modeling.
Essential Qualifications:
- Minimum of 16 years of overall experience.
- At least 10 years of handson experience in designing CX solutions on an enterprise level or largescale deployments.
- Strong expertise in Contact Center as a Service (CCaaS) solutions like NICE Genesys AWS.
- Strong technical knowledge and experience in Node.JS Kafka Cloud Telephony with RT audio streaming & CTI integrations JAVA and Web Socket.
- At least 5 years’ experience in a Digital Solution Architect role.
- 3 years of experience designing and deploying CX solutions like CCaaS Conversational AI Generative AI models.
- Excellent communication and presentation skills are highly required.
- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage.
- Ready to work in flexible time zones as per client requirements.
Desired Experience:
- Handson experience in backend and frontend technology and frameworks such as Next.JS Nest.JS GraphQL etc.
- A proven track record of delivering highquality customer experience solutions at scale.
- Experience in applying architectural principles to largescale CX deployments.
Benefits:
- Competitive salary package.
- Opportunity to lead and influence digital transformation initiatives.
- Career growth potential in a dynamic work environment.
Employment Type
Full Time
Key Skills
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