Customer Success Manager Medical Information
Customer Success Manager Medical Information
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Job Description
AVAYL is a fastgrowing VCbacked startup revolutionizing Medical Information processes in the life science industry through AIdriven solutions. We envision a world where Medical Information evolves with the pace of evidence generation and build tools to empower our customers to optimize their interactions with health care professionals and patients.
We are seeking a talented Customer Success Manager with a strong background in Medical Information to ensure longterm customer satisfaction retention and growth of our key clients.
Tasks
This role is ideal for someone who combines deep industry expertise with a proactive customercentric mindset to help clients maximize the value of our platform and grow their business with us.
- Lead the onboarding process for new clients ensuring they understand how to effectively use our platform to enhance their Medical Information processes
- Act as the primary point of contact for our clients building trusted partnerships and providing guidance specific to their Medical Information workflows
- Monitor client performance metrics address challenges and ensure successful platform usage to drive longterm value
- Collaborate with internal teams (Product Development) to tailor the platform to client needs and deliver enhancements.
- Build and nurture relationships to promote client satisfaction retention and upsell opportunities. Assist in contract renewals expansions and onboarding of new users
- Provide regular reports and reviews to clients showcasing platform performance usage metrics and the ROI they are achieving with AVAYL
Requirements
- 3 years in Medical Information or a similar function within pharmaceutical or life sciences with strong knowledge of Medical Information processes and industry standards
- A degree or background in pharmaceutical life sciences biotechnology or a related field is highly desirable providing you with the ability to understand and communicate effectively on scientific topics
- Proven ability to build and maintain strong relationships with clients with a deep understanding of their needs and challenges.
- You are serviceoriented proactive and have a highly structured and analytical way of working with a passion for helping clients achieve their goals
- Excellent communicator capable of translating technical information into actionable clientfriendly guidance and building strong relationships
- Nice to Have: Prior experience in Customer Success Account Management or other clientfacing roles preferably in SoftwareasaService (SaaS) or technologydriven environments.
Benefits
- The chance to be part of a pioneering team driving innovation in the pharmaceutical industry
- Professional development and growth opportunities
- Remote working flexibility and close collaboration with the founding team
Were looking forward to your application!
Employment Type
Full Time
