Seller in the electrical appliances department

Roles and responsibilities

Customer Assistance and Sales

• Greet customers and assist them in finding the right electrical appliances based on their needs, preferences, and budget.
• Provide information on various product features, benefits, specifications, and compare options to help customers make informed decisions.
• Recommend electrical appliances that best fit the customer’s requirements, whether based on performance, energy efficiency, size, or brand.
• Handle customer inquiries, provide guidance, and address any concerns or issues they may have regarding products.

2. Product Demonstration and Presentation

• Demonstrate how electrical appliances work, highlighting key features such as energy-saving options, usability, and technology advancements.
• Set up and maintain product displays, ensuring that all appliances are clean, well-organized, and in working condition.
• Show customers how specific appliances function, ensuring they understand how to use them properly and safely.

3. Sales Targets and Performance

• Meet or exceed sales targets for the electrical appliance department, contributing to overall store or department sales goals.
• Encourage customers to make purchases by promoting sales, discounts, or bundling options.
• Upsell or cross-sell additional products, such as extended warranties, installation services, or complementary appliances (e.g., a microwave to go with a new stove).

4. Product Knowledge and Updates

• Stay updated on new electrical appliance models, industry trends, and technological advancements to provide customers with the most current information.
• Attend product training sessions to understand the specifications, advantages, and proper usage of new appliances.
• Provide expert advice on the pros and cons of different appliances, such as energy consumption, durability, and available features.

5. Customer Service and After-Sales Support

• Assist with product returns, exchanges, or complaints, ensuring customer satisfaction and maintaining store policies.
• Follow up with customers to ensure they are satisfied with their purchases and to resolve any post-sale issues.
• Provide guidance on appliance care, troubleshooting, and warranty claims.

Desired candidate profile

Product Knowledge

• Deep understanding of the electrical appliances being sold, including features, specifications, and key selling points.
• Familiarity with different appliance brands, technological features, and energy efficiency ratings.

Customer Service Skills

• Excellent communication skills to assist customers, explain product features, and address concerns.
• Ability to build rapport with customers, listen to their needs, and offer solutions based on their preferences.

Sales Skills

• Ability to close sales, meet or exceed targets, and encourage upselling or cross-selling of products.
• Strong persuasion and negotiation skills to offer customers the best deals while maintaining store profitability.

Problem-Solving

• Ability to resolve customer issues quickly, whether it's related to returns, repairs, or product dissatisfaction.
• Good troubleshooting skills for minor appliance issues, guiding customers through basic troubleshooting when needed.

Organizational Skills

• Ability to maintain an organized store or department, keeping track of stock levels, product placement, and cleanliness.
• Good time-management skills to balance customer service with other responsibilities such as restocking or inventory checks.

Technical Knowledge

• Basic understanding of how electrical appliances work and knowledge of common troubleshooting steps.
• Ability to provide insights on energy-saving features, warranties, and product installations.

Physical Stamina

• Ability to stand for long periods and assist customers in carrying or moving larger items.
• Physical capability to help with the setup or demonstration of larger home appliances.