Level 2 Service Desk Analyst AU Client
Level 2 Service Desk Analyst AU Client
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
3years
60000 - 80000
1 Vacancy
Job Description
- Respond to and resolve escalated support tickets using Freshdesk.
- Diagnose and troubleshoot advanced issues across operating systems.
- Provide remote technical support primarily using TeamViewer.
- Troubleshoot hardware and system issues ensuring all technical aspects are addressed.
- Perform system maintenance tasks as required to ensure optimal performance.
- Collaborate with IT teams to resolve complex issues and implement improvements to IT processes.
- Document technical solutions and maintain an updated knowledge base for recurring issues.
- Monitor system performance and ensure compliance with IT policies and standards.
- Assist with onboarding processes including user account setup and device configuration.
Requirements
- Bachelor s degree in Information Technology Computer Science or a related field.
- 3 years of experience in an IT support or service desk role.
- Proficiency in using Freshdesk for ticket management.
- Experience with remote support tools specifically TeamViewer.
- Strong knowledge with G Suite applications and troubleshooting
- Solid understanding of network configuration including IP setup and DNS troubleshooting.
- Excellent problemsolving and analytical skills.
- Strong verbal and written communication skills.
Requirements/Skills Needed: Bachelor s degree in Computer Science, Information Technology, or a related field. 1 to 2 years previous experience with direct customer contact Experience maintaining SaaS solutions is required HTML experience Proactive and a quick learner Degree in a technical related field Focused, conscientious, efficient with excellent time management skills Able to collaborate with peers and other people inside and outside the business Additional Job Details: Set-up and Location: Hybrid/WFH Work Schedule: Flexible (UK Greenwich Mean Time) | 6:00 AM-3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
