Service Desk Analyst

As our new colleague you will be part of a team consisting of technicians to support triage and monitoring of Netcompanys many customer solutions. A challenging and exciting everyday life with the opportunity for professional development.

You will be a part of Netcompanys Intelligent Service Desk team; this is our customers entrance to Netcompany and we operate 24 hours a day 365 days a year to ensure that customers are never more than a phone call or email away from high quality support and service.  We provide 1st and 2nd level support monitoring and event management within many different tools including Azure AWS ServiceNow New Relic and many more. 

Youll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompanys customers.

Key Responsibilities

• 1st and 2nd level support and triage for large critical systems
• Link between our customers and the rest of Netcompany
• Triage record and resolve of various technical natures.
• Procedure writing for client systems
• Set up and update auditing
• Alert Monitoring and Event Management of large critical systems
• System maintenance and patching

Qualifications :

• Experience within a 1st/2nd level end user support environment
• Are a great communicator with a positive cando attitude speaking and writing English fluently
• Have a strong approach about wanting to learn
• Have a solid knowledge of MS Office especially Outlook Word and Excel
• Demonstrated experience in Azure Intune Active Directory Hyper V Powershell
• Passionate about helping to develop a team in constant motion
• Have knowledge and experience with infrastructure in daytoday IT operations
• Have knowledge of processes and methods in IT operation organizations
• Demonstrate an understanding of ITIL and Service Management
• Relevant IT education at diploma level or higher
• It will be an advantage if you have one (or preferably more/higher) any of the following:
  • AZ / SC / MS 900 Microsoft Azure Fundamentals
  • AWS Cloud Practitioner
  • ITIL Foundation
  • COMPTIA A

Additional Information :

Benefits include

• Hybrid working model with some flexible working
• 25 days holiday
• Private Medical Health care via Vitality
• Pension contribution Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle encompassing restaurants supermarkets travel leisure activities and health and wellbeing services.
• Access to our Employee Resource Groups our groups represent diverse backgrounds and provide a platform for colleagues to connect learn and support one another.

Company information

At Netcompany we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy emphasizing high agility and promoting flexibility enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europes most accomplished IT companies we have expanded our headcount globally to 7400 employees and have offices in UK Denmark Norway Poland Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrierfree recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process please contact us at .

Please note that interviews will be taking place onsite at our Leeds office on Wednesday 12th February.

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