Level 2 Service Desk Engineer AU MSP WFH Day Shift

Job Summary:

The role offers a diverse workload servicing a range of professional service clients working with a multitude of technologies ensuring that no two days are the same. This role will suit an efficient customerfocused engineer looking to grow with us as we expand our national presence.

Job Description:

• Delivering exceptional customer service support to a variety of environments
  
• Providing support for a mix of servers workstations applications and Microsoft 365 environments
  
• Liaise with a range of users suppliers software and hardware vendors to ensure an optimal outcome for our clients
  
• Ensure endtoend ownership on support requests providing regular updates to stakeholders until resolution
  
• Ensuring all actions and resolutions are documented within our ticketing system
  
• Contribute to the upkeep of client documentation and knowledge base articles to for common issues
  
• Escalate to senior team members/leaders when required
  

Requirements

Requirements/Skills needed:

• A minimum of 3 years experience in an IT Support Role
  
• A minimum of 1 years in a Managed Service Provider environment
  
• Preferably someone with security experience such as monitoring alerts
  
• Preferred Tools: ThreatLocker Nable MSP tools
  
• Excellent communication skills: can perform proper probing and isolation and client care.
  

Proficient in the following technologies:

• Office 365 / Azure
  
• Microsoft Windows Server and desktop operating systems
  
• Microsoft Active Directory RDS
  
• VOIP Telephony
  

A general understanding of technical infrastructure including firewalls and networking as well as virtualisation.

• Experience using ticketing Systems
  
• Strong verbal and written communication skills and professionally presented
  
• Customercentric approach
  
• Excellent time management
  
• Have the ability to work and perform under pressure in timecritical scenarios
  
• Ability to work autonomously and selfmanage priorities and responsibilities
  
  

Setup and Location: WFH/Remote

Work Schedule: 9:00 AM to 6:00 PM (AEDT) 7:00 AM to 4:00 PM (PH Time)

Employment Type: Fulltime

All interviews and other hiring requirements are done virtually or through video calls or emails.

Join Us and Enjoy!

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: YearEnd Party Family Day Team Building and more!

Why Join Staff Domain

At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a highgrowth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

Job Summary: The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence. Job Description: Delivering exceptional customer service support to a variety of environments Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution Ensuring all actions and resolutions are documented within our ticketing system Contribute to the upkeep of client documentation and knowledge base articles to for common issues Escalate to senior team members/leaders when required Requirements/Skills needed: A minimum of 3 years' experience in an IT Support Role A minimum of 1 year in a Managed Service Provider environment Preferably someone with security experience such as monitoring alerts Preferred Tools: ThreatLocker, N-able, MSP tools Excellent communication skills: can perform proper probing and isolation, and client care. Proficient in the following technologies: Office 365 / Azure Microsoft Windows Server and desktop operating systems Microsoft Active Directory, RDS VOIP Telephony A general understanding of technical infrastructure including firewalls and networking as well as virtualisation. Experience using ticketing Systems Strong verbal and written communication skills and professionally presented Customer-centric approach Excellent time management Have the ability to work and perform under pressure in time-critical scenarios Ability to work autonomously and self-manage priorities and responsibilities Set-up and Location: WFH/Remote Work Schedule: 9:00 AM to 6:00 PM (AEDT) | 7:00 AM to 4:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high-growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!