Level 1 2 Service Desk Manager
Level 1 2 Service Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Lead mentor and develop a highperforming Service Desk team
Oversee IT support operations ensuring timely resolution of incidents and requests
Implement best practices in IT service management and drive continuous improvement
Collaborate with internal teams and external vendors to enhance IT services
Monitor and analyse service desk performance ensuring SLAs are met
Provide handson support and troubleshooting when needed
Qualifications :
Proven experience in an IT Service Desk leadership role
Exeperience working in an MSP environment would be highly regarded
Strong knowledge of ITIL frameworks and ITSM best practices
Ability to manage coach and develop a team in a dynamic environment
Excellent problemsolving skills and a customerfirst approach
Experience working in a multisite environment is a plus
Strong communication and stakeholder management skills
Additional Information :
Work for the largest DSO in ANZ driving innovation in the dental industry
Be part of a collaborative highperformance team
Career growth opportunities in a rapidly expanding organization
Competitive salary and great employee benefits
Ready to take the next step in your career Apply today and be part of our mission to support worldclass dental care across Australia and New Zealand!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
