drjobs Level 1 2 Service Desk Manager

Level 1 2 Service Desk Manager

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1 Vacancy
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Job Location drjobs

Auckland - New Zealand

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Lead mentor and develop a highperforming Service Desk team
Oversee IT support operations ensuring timely resolution of incidents and requests
Implement best practices in IT service management and drive continuous improvement
Collaborate with internal teams and external vendors to enhance IT services
Monitor and analyse service desk performance ensuring SLAs are met
Provide handson support and troubleshooting when needed


Qualifications :

Proven experience in an IT Service Desk leadership role

Exeperience working in an MSP environment would be highly regarded
Strong knowledge of ITIL frameworks and ITSM best practices
Ability to manage coach and develop a team in a dynamic environment
Excellent problemsolving skills and a customerfirst approach
Experience working in a multisite environment is a plus
Strong communication and stakeholder management skills


Additional Information :

Work for the largest DSO in ANZ driving innovation in the dental industry
Be part of a collaborative highperformance team
Career growth opportunities in a rapidly expanding organization
Competitive salary and great employee benefits

Ready to take the next step in your career Apply today and be part of our mission to support worldclass dental care across Australia and New Zealand!


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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